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Vendor: Test Prep
Exam Code: NCMA
Exam Name: National Certified Medical Assistant
Certification: Test Prep Certifications
Total Questions: 200 Q&A
Updated on: Dec 17, 2024
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When should patient encounter forms be prepared for staff?
A. Before the start of the working day
B. At least an hour before an appointment
C. In the presence of the patient
D. Any of the above
For a medical assistant, which aspect of an exam room practice precedes the other listed techniques?
A. Treating
B. Listening
C. Problem-solving
D. Procedure
A patient is always late for their scheduled appointments. The office manager spoke to the patient about the issue, but it has not changed the patient's behavior.
Which of the following is an appropriate next step?
A. Always schedule them at the end of the day
B. Charge them a late fee
C. Force them to find another doctor
D. Have a heart-to-heart talk with them about the situation
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