Salesforce FIELD-SERVICE-CONSULTANT Exam Dumps

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Salesforce FIELD-SERVICE-CONSULTANT Exam Dumps

Vendor: Salesforce
Exam Code: FIELD-SERVICE-CONSULTANT
Exam Name: Salesforce Certified Field Service Consultant
Certification: Field Service Lightning program
Total Questions: 316 Q&A
Updated on:
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FIELD-SERVICE-CONSULTANT Online Practice Questions and Answers

Questions 1

Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?

A. Work Types, Resource Availabilities, and Operating Hours

B. Service Territories, Resource Capacity, and Business Hours

C. Service Territories, Operating Hours, and Resource Absences

D. Skills, Operating Hours, Time Slots, and Holidays.

Show Answer

Questions 2

Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

A. First time fix rate: The percentage of on-site service requests resolved on the first visit.

B. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

C. Average time to repair: The average time required to repair or install as asset.

D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

Show Answer

Questions 3

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

A. Create a Quick Action that will create a new Service Appointment record.

B. Create a Visualforce page that will create a new Work Order record.

C. Create a Quick Action that will create a new Work Order record.

D. Create a Visualforce page that will create a new Service Appointment record.

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