FIELD-SERVICE-CONSULTANT Online Practice Questions and Answers

Each container consists of multiple parts that are tracked by assets records.

Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges.

How should consultants configure the field service lightning to track the work performed?

A. Create a work to type automatically create relevant line time for each asset

B. Create a work order and work order line item for each asset being serviced

C. Create a work order for all assets being serviced and work order line item for each product consumed

D. Create a work order for each asset being serviced

Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

A. Create a New Task linked to the Contact and assign to a Sales Rep.

B. Add a "Create Opportunity" Quick Action to the Work Order Line Item.

C. Create a custom Visualforce page to create a new Opportunity.

D. Add an "Upsell" Quick Action to the Account that creates a new Work Order

universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.

What are two ways a Consultant can configure maintenance plans to meet the requirements?

Choose 2 answers

A. Auto generate work order with a 14 days generation horizon

B. Associate work type called site to maintenance plan

C. Associate a required skill call site visits to maintain plans

D. Auto generate work order with 14-day generation time frame

Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.

What is preventing the drip feed from triggering?

A. The appointment status is going from Scheduled to Completed.

B. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

C. The default drip feed setting is overriding the drip feed rate on a service territory.

D. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

The dispatcher at universal containers wants wants to schedule service appointment from the dispatch console while taking the scheduling policy into consideration

Which three options are available to dispatchers?

A. Select the service appointment from the list, user the "change status" action and "dispatch"

B. Select the service appointment from the list and the "schedule" action

C. Select multiple service appointment from the list and bulk schedule them

D. Select a service appointment from the list, use the "candidates" action, and select the best time slot

E. Select a service appointment from the list, use the "edit" action and allocate the Resources

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

A. Open a Case and inform Customer of weekend service pricing.

B. Open a Case and send email with new Service Offerings.

C. Open a Case and a renewal Opportunity for the Sales team.

D. Open a Case and create a Work Order for the Dispatch Team.

An employee at Universal Containers performs the role of a Dispatcher and a Technician.

How should a Consultant configure Salesforce Field Service to support this behavior?

A. Create one Service Resource and assign the relevant Permission Set Licenses.

B. Create one Service Resource and assign the Technician and Dispatcher role.

C. Create two Skills records and assign them to the Service Resource record.

D. Create two Service Resources and assign them to the employee.

Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.

Which two customizations should the Consultant recommend to meet this requirement?

Choose 2 answers

A. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.

B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

C. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.

D. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order.

What should consultant leverage to ensure the right data is captured from the Salesforce field service lightning mobile app?

A. Lightning component with required field to update the case, work order and service appointment

B. Quick actions on cases, work orders and service appointment with required fields

C. Quick action on the work order and flow to update the case and service appointment

D. Process builder on case to update the service appointment and work order

Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.

How can Universal Container Technicians achieve this for each product requested?

A. Create a work order line item and a product request line item.

B. Create a product request and a product request line item.

C. Create a product consumed and a product request line item.

D. Create a shipment and a product request line item.