FIELD-SERVICE-CONSULTANT Online Practice Questions and Answers

Universal container UC has 140 service resources who handle 2400 service appointment per day.

How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?

A. The service territories with fewer than 50 resource

B. One service territory with four polygons

C. Two service territories that split the service resource evenly

D. Five service territories with fewer than 500 service appointment per day

Universal containers is evaluating a strategy for reducing the cost of service using automated scheduling

Which toe approaches will contribute to this goal?

Choose 2 answers

A. reduced overtime per work order

B. reduced travel time per work order

C. reduced work orders per shift

D. reduced number of territories

Universal Containers plans to implement Crew Management to better support its clients.

Which area does the Consultant need to consider as part of the recommendation'

A. The Preferred Resource service objective is ignored for active Crew Members.

B. Capacity-based scheduling is supported for Service Crews.

C. A service resource can only be a member of a single Crew.

D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.

What Price Book structure is recommended?

A. Utilize a custom Price Book specific to each country.

B. Utilize the standard Price Book with pricing rules applied.

C. Utilize a custom Price Book with pricing rules applied.

D. Utilize a standard Price Book specific to each country.

Universal containers wants to provide a view of emergency work that is only visible to dispatchers.

What should the consultant do to meet the requirement?

A. Custom gantt filter

B. Custom lightning component

C. Custom report in a private report folder

D. Custom list view

Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.

Which steps should the Consultant take to meet these requirements?

A. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

D. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

A. Soft Boundaries

B. Customer First

C. High Intensity

D. Emergency Policy

Northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.

When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?

Choose 2 answers

A. scheduled end

B. arrival window starts

C. arrival window end

D. scheduled start

A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

A. Build a report to view Products Consumed on Work Order Line Items.

B. Build a report using the Service Appointment Inventory module.

C. Build a report to view Products Consumed on Work Orders.

D. Build a report using the Work Order inventory module.

E. Build a report to view Inventory Transactions.

A customer support agent handles an in ?bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment.

Which scheduling action should the consultant recommend to the customer support agent?

A. Emergency

B. Appointment booking

C. Fill-in schedule

D. Get candidates