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Vendor: Salesforce
Exam Code: CRT-271
Exam Name: Salesforce Certification Preparation For Community Cloud Consultants
Certification: Salesforce Certifications
Total Questions: 294 Q&A
Updated on:
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Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?
A. Use the Case object with compact layout, return five records, and use the 'My Cases' list view
B. Use the Case object with full layout, return five records, and use the 'My Cases' list view
C. Use the 'My Cases' list view with compact layout, return five records, and disable public access
D. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?
A. Use Google Analytics to generate the adoption report
B. Install the Salesforce Community Management AppExchange package
C. Install the Wave dashboards for Communities
D. Use Data Loader to download the user data to generate a pivot table in Excel
Universal Containers is launching a Community to provide a selfhelp channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?
A. Customer Community Plus License
B. Support Community License
C. Partner Community Plus License
D. Service Cloud License
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