CRT-271 Online Practice Questions and Answers

Your company wish to use their own URL for their community to maximize the brand impact to customers. How would you achieve this?

A. My Salesforce1

B. My Domain

C. Salesforce1

D. Custom URLs

E. Community Domains

Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well. How should the Salesforce Admin do this?

A. Include the partner profile as a member of the Community for customers.

B. Create Partner users as members in the Customer Community and send login details to the users

C. Add the Customer community to the Partner Community user profile

D. Select the Enable Customer Community user option in the Partner contact in Salesforce

You have created a custom object to list all upcoming company events, including speaker bio's and location and now wish to expose this publicly on your Customer Community. How are you are able to edit the public access settings? (Choose 2)

A. Go into the Community Page Manager and update the Page Access control to Public

B. Go into the Setup Menu >> Profiles >> edit the object settings on the guest community profile

C. Add the sample code provided on help.salesforce.com to the head markup and add the object name you want to expose publicly

D. Install the Community Object Permissions Manager from the AppExchange for advanced data sharing options

E. Go into the Community Manager and select the objects that are available publicly

F. Go into the Community Builder and navigate to settings and click on the hyperlink to the Guest User Profile

Company X has created a community and wishes to change the branding to match their website. Which 3 actions could they take? (Choose 3)

A. Import the company logo and a custom color palette will be generated

B. Use custom CSS

C. Link to an external website and the CSS will be automatically generated

D. Use HEX values within the color swatch

Universal Containers is launching a Community to drive their channel sales. The requirements are as

follows:

Integration with a BackOffice Legacy System that supports APILevel Integration and Salesforce Connect.

This integration does not exist today.

Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce

org.

External partner users must be able to configure the quote using the pricing and quoting tool from the

Community.

The pricing and quoting tool must support Community users.

Universal Containers owns licenses for Salesforce Connect.

What are the two most efficient ways for a Salesforce Admin to accomplish this task? (Choose 2)

A. Integrate the BackOffice Legacy System using custom code development.

B. Integrate the pricing and quoting tool by configuring external users to make it available in the Community.

C. Integrate the BackOffice Legacy System using Salesforce Connect.

D. Integrate the pricing and quoting tool by creating custom code to make it available in the Community.

Universal Containers needs to provide Super User Access to a few end users. Their end users are assigned several license types for these Communities: Customer Community Customer Community Plus Employee Community Partner Community

Which two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? (Choose 2)

A. Customer Community Plus License

B. Employee Community License

C. Partner Community License

D. LI Customer Community License

Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?

A. Deselect Community User Visibility under Sharing Settings

B. Update the Internal User record to Private under Sharing Settings

C. Create a sharing group for partner accounts under Sharing Settings

D. Turn off Portal User Visibility under Sharing Settings

Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?

A. The assigned community user profile does not have Send Email Messages enabled

B. There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out

C. The Community Manager forgot to enable 'Welcome Emails'

D. The Guest Profile does not have Send Email Messages enabled

Regional Containers have been developing their Partner Community, they have created all therequired pages, content and have created all the Community users and relevant profiles they activated the Community 10 minutes ago, when were the Partner Users notified of their community login credentials?

A. During Development when the contacts were created as Community Users

B. After development when the community was activated

C. During development when the profile was added to the Community Configuration

D. Users are not notified until the Invite Members checkbox is selected within the Community Manager

Universal Containers needs to build a partner community that supports multiple business units by providing the following abilities:. Each business unit can only collaborate with its partner network.. Partners only see Knowledge articles and content specific to their business unit.. Some business units allow partners to raise support cases.. Some partners work with multiple business units. How should a Salesforce Admin meet these requirements?

A. Build a Community for each business unit and assign partners to the relevant Communities

B. Build one Community and allow the partner profiles to be assigned based on the business unit

C. Build one Community and segment partner visibility by turning off Community User Visibility

D. Build a Community for each business unit and allow partners to have separate login credentials