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Vendor: ServiceNow
Exam Code: CIS-ITSM
Exam Name: Certified Implementation Specialist - IT Service Management
Certification: ServiceNow Certifications
Total Questions: 135 Q&A
Updated on: Dec 13, 2024
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Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
1.
Construction request
2.
Getting Started with Construction Requests
The Getting Started Item should contain a link to a Knowledge Article.
What type of item would you use to satisfy the requirement for the Getting Started Item?
A. Knowledge Item
B. Record Producer
C. Content Item Most Voted
D. Order Guide
E. Catalog Item
What functionality can be used to define the sequence of activities that should be taken to complete catalog items? (Choose two.)
A. Workflow
B. Activity Map
C. Flow
D. State Transitions
What defines the required approvals and the associated conditions for a change model?
A. A change approval policy
B. A change model's state transitions
C. A change model approval definition
D. A change approval lifecycle flow
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The following table comprehensively analyzes the quality and value of ServiceNow Certifications CIS-ITSM exam materials.