CIS-ITSM Online Practice Questions and Answers

Your customer would like to add a field to the Something is Broken record producer form.

Which formatter would you use to add the field?

A. Form Designer

B. VEditor

C. Variable Designer

D. Record Producer Form Designer

E. Default Variables Editor

Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

A. Flow Actions

B. Flow Activities

C. Flow Steps

D. Action Pills

E. Flow Tasks

Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.

Which business rule already satisfies this requirement?

A. Populate Assignment Group based on CI/SO

B. Populate Assignment Group based on Cl Support Group

C. Problem Assignment Group based on CI Support Group

D. ITSM Best Practice Group Assignment

Which type of catalog item may be found in a Service Catalog?

A. Categories

B. Content Items

C. Requested Items

D. Execution Plans

What are key relationships between Change and Release Management? (Choose three.)

A. A Change can contain one or more Releases

B. A Release can contain one or more Changes

C. Release management application is required, to use the Change management application

D. Change management provides governance which includes Release management

E. Change includes planning and approvals, Release includes building resting and execution of changes

Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

A. Too many options may confuse users and increase mis-categorization

B. Choices have no additional metadata to drive process

C. It is difficult to implement

D. It is not part of the baseline instance

On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

A. Authorize to Draft. Authorize to Assess. Authorize to Review

B. Authorize to Implement, Authorize to Assess, Authorize *o Review

C. Authorize to Canceled, Authorize to New, Authorize to Scheduled

D. Authorize to Scheduled Authorize to Closed, Authorize to New

How is the Resource Management application activated?

A. Installed with PPM Standard plugin

B. Installed as part of Release Management plugin

C. Installed as part of adding users

D. Installed automatically as part of new system

By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

A. Incident SLA clock is un-paused

B. Incident record is updated, per the action's script Most Voted

C. Auto-reply sent to sender, recommending they use Portal chat

D. Incident record is re-set to state = attention required

How are Service Catalogs and Catalog Items related? (Choose two.)

A. A catalog item can be associated with one or more service catalogs

B. Access to catalog items is determined by the service catalog's assigned user criteria

C. Service catalogs may contain multiple catalog items

D. A catalog item can only be associated with one service catalog