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Vendor: Avaya
Exam Code: 7495X
Exam Name: Avaya Oceana Solution Integration Exam
Certification: ACIS-7495
Total Questions: 66 Q&A
Updated on: Dec 18, 2024
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During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
A. Conference a supervisor
B. Email
C. Transfer to a supervisor
D. Transfer a file
E. Initiate a co-browse session
While integrating Email Channel with an Avaya Oceana® solution, which two configuration items are required? (Choose two.)
A. Email Route Point
B. Email Provider
C. Email Skill
D. Sender Email Address
E. Location
Which statement about Unified Agent Controller (UAC) is true?
A. The UAC consumes agent configuration information via CSC component.
B. The UAC application is the client-side component that manages the connections to the individual Oceana agent desktop applications.
C. The UAC consumes agent configuration information via the UCM component.
D. The UAC application is the server-side component that manages the connections to the individual Oceana agent desktop/workspaces.
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The following table comprehensively analyzes the quality and value of ACIS-7495 7495X exam materials.