7495X Online Practice Questions and Answers

AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)

A. Avaya Chatbot

B. Avaya Mobile Video

C. Webchat

D. SMS

E. Social Media

Which snap-in is required for implementing POM in an Avaya Oceana® solution?

A. ORCRestService

B. AgentControllerService

C. AutomationController

D. OBCService

A customer's recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution.

After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?

A. Cluster Profile

B. Cluster group

C. Cluster IP

D. Cluster Fully Qualified Domain Name

Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.

Which component holds multimedia customer history information?

A. Omnichannel Datastore

B. Avaya Aura® Session Manager

C. External Data Mart

D. Avaya Control Manager

After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana?

A. The customer Controller Snap-in sends the "create new contact request" to OCP Snap-in.

B. The customer Controller Snap-in sends the "create new contact request" to WA Snap-in.

C. The customer Controller Snap-in sends the "create new contact request" to UCA Snap-in.

D. The customer Controller Snap-in sends the "create new contact request" to UCM Snap-in.

Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)

A. OmniCenter ProvisioningCollector

B. UCMDataCollector

C. AgentControllerService

D. UCMService

E. Authorization Service

After successfully deploying the Email Workflow in the Engagement Designer, where can the customer confirm if the Email Workflow is installed or not?

A. In the Avaya Breeze CLI under folder /opt/Avaya

B. In the SMGR Web Administration under Avaya Breeze Services

C. In the ED Designer Console under Workflows

D. In the ED Administration Console under Workflows

Avaya Oceana® is the next generation of customer engagement platform that is designed using which platform?

A. Avaya BreezeTM

B. Avaya Control Manager

C. Avaya Aura® Session Manager

D. Avaya SDK

Which Cluster is required for configuration of attributes at a central location and distributing them to all the components inside the solution?

A. Cluster 4 - Co-Browse Cluster

B. Cluster 5 - Provisioning Cluster

C. Cluster 2 - UAC Cluster

D. Cluster 1 - Common Component Cluster

Which statement describes the function of the Work Assignment Snap-in?

A. It is an agent selection component based on attribute matching across all channels.

B. It is an engine for tracking and maintaining the end-to-end context of omnichannel interactions.

C. It is an enterprise workflow model to orchestrate the omnichannel interaction flow.

D. It is a normalized model for all resources and interactions that provides states for resources and interactions.