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Avaya 7492X Exam Dumps

Vendor: Avaya
Exam Code: 7492X
Exam Name: Avaya Aura® Call Center Elite Support Exam
Certification: ACSS-7492
Total Questions: 83 Q&A
Updated on: Nov 13, 2024
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7492X Online Practice Questions and Answers

Questions 1

A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail. What are two reasons that could be the root cause for this failure? (Choose two.)

A. The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.

B. The agents in Detroit are all in auxiliary work mode.

C. There is no Best Service Routing application for the active Vector Directory Number (VDN).

D. The Expected Wait Time for the skill in Detroit is being suppressed.

Show Answer

Questions 2

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group. Which command would be the start point?

A. list usage hunt-group 10

B. list hunt group 10

C. list usage extension xxxx(Where xxxx is the extension number)

D. remove hunt-group 10

Show Answer

Questions 3

You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating

as intended.

Which command do you use to do this?

A. monitor bcms hunt group

B. list trace trunk

C. monitor bcms trunk

D. list trace vdn

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