7492X Online Practice Questions and Answers

Refer to the exhibit.

The reply-best vector command is applied to which BSR VDN/Vector?

A. Status Poll Vector

B. Primary Vector

C. Interflow vector

D. Adjunct Vector

What are the three consideration requirements for the deployment of Network Call Deflection? (Choose

A. The second leg of the call is set up by the redirecting Communication Manager.

B. Network Call Deflection is only available In Europe and must be compliant with ETSI Supplementary Service Network Call Deflection.

C. Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.

D. NCD by the PSTN can occur only if the incoming call to the Avaya Aura Communication Manager is not answered.

E. A route-to number r 13035485103 must be used in vector step processing and Net Redir=y in the BSR Application plan.

A call enters the system on VDN 3005. The Allow VLAN Override Is set to no on VDN 3005. The culler chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VON 3030. When the caller reaches VDN 3030, what is the active VDN?

A. 3005

B. 3030

C. 3010

D. 3020

A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail. What are two reasons that could be the root cause for this failure? (Choose two.)

A. The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.

B. The agents in Detroit are all in auxiliary work mode.

C. There is no Best Service Routing application for the active Vector Directory Number (VDN).

D. The Expected Wait Time for the skill in Detroit is being suppressed.

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group. Which command would be the start point?

A. list usage hunt-group 10

B. list hunt group 10

C. list usage extension xxxx(Where xxxx is the extension number)

D. remove hunt-group 10

How can an installer identify if a customer has the Call Center Elite package?

A. Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.

B. Check the Feature-Related System Parameters and look for the "Call Center Elite" field.

C. Check the System-Parameters Customer-Options Form and look for the "EAS" field.

D. Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced) field.

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel

system.

Which three core server applications require manual configuration during the installation process? (Choose

three.)

A. Media Director

B. Call Routing Server

C. Interaction Data Server

D. Web Chat for IIS

E. Email Media Store

What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)

A. Enables capital equipment expenditures

B. Divides up resources among different locations

C. Enables businesses to scale rapidly

D. Lowers operational expenses

E. Requires fewer servers

A customer has installed SQL to build the databases. The customer believes that they have installed and

configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel

Control Panel.

Which three actions should you advise them to take? (Choose three.)

A. Check the port numbers

B. Check that SQL is installed on a separate machine

C. Check the IP address of the SQL server

D. Check the installation directory for SQL

E. Check that TTrace logging is recording errors properly

Refer to the exhibit.

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.

What would cause calls to interflow to Denver?

A. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow

B. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow

C. The route-to number command in step 6 in New York is allowing calls to interflow to Denver

D. Step 8 in Denver should be a busy command