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Vendor: Avaya
Exam Code: 7392X
Exam Name: Avaya Aura Call Center Elite Implementation
Certification: Avaya Certifications
Total Questions: 61 Q&A ( View Details)
Updated on:
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Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
A. the customized handling of incoming calls via programmed commands
B. the ability for supervisors to monitor an agent's Automatic Call Distribution (ACD) calls
C. the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
D. the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.
E. the ability to change the skills assigned to an agent
A call center where agents handle customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
Which feature would you suggest when the call center offers a survey to the people who have called?
A. VDN Return Destination
B. VDN Interflow
C. VDN Vectors
D. VDN Override
What is the recommended audio format to be played by the Avaya Aura?Media Server?
A. 16bit, 8kHz, Single channel, PCM files
B. 64bit, 8kHz, Multiple channel, PCM files
C. 16bit, 8kHz, Multiple channel, PCM files
D. 64bit, 8kHz, Single channel, PCM files
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