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Vendor: Avaya
Exam Code: 7392X
Exam Name: Avaya Aura Call Center Elite Implementation Exam
Certification: ACIS-7392
Total Questions: 61 Q&A
Updated on: Oct 19, 2024
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A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?
A. AUX State Codes
B. Authorization Codes
C. Call Work Codes
D. Reason Codes
Which component provides audio support in Avaya Aura?Call Center Elite?
A. System Manager
B. Communication Manager
C. Avaya Aura?Media Server
D. S8300 Server Blade
Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)
A. Best Service Routing (BSR) Application
B. VDN Variables
C. Meet-me Conferencing
D. Attendant Vectoring
E. Skill Preferences (1st, 2nd, 3rd Skills)
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