7392X Online Practice Questions and Answers

When a customer upgrades from Basic Avaya Call Center to Avaya Aura?Call Center Elite, which three features are added? (Choose three.)

A. Service Level Maximizer

B. Business Advocate

C. Hunt Group

D. Call Management System (CMS)

E. Expert Agent Selection (EAS)

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.

Which command would you use to do this?

A. list trace stations

B. list trace vector

C. list trace trunk

D. list trace trac

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

A. MOD10

B. ADD

C. CATR

D. SEL

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A. The call will be routed to 2048.

B. The call will queue to skill 1.

C. The call will be disconnected.

D. The call will be routed to 2049.

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

A. Best Service Routing (BSR) Application

B. VDN Variables

C. Meet-me Conferencing

D. Attendant Vectoring

E. Skill Preferences (1st, 2nd, 3rd Skills)

A supervisor wants their agents to automatically log out at a specific time.

Which two administration forms are used to configure this functionality? (Choose two.)

A. Station Form

B. Agent LoginID Form

C. Hunt Group Form

D. Feature-Related System-Parameters Form

In the call center, to prevent an agent from dialing "off-net" to particular numbers, which action should you take?

A. Create a class of service (COS) for the dialing features.

B. Create a class of restriction (COR) for calling privileges.

C. Create a class of restriction (COR) for the feature access code.

D. Create a class of service (COS) for a collection of feature access codes.

Which statement describes the purpose and function of a hunt group?

A. It is a group of agents that all have the ability to answer specific calls.

B. It is a group of VDNs that receive calls and pass to a vector.

C. It is a group of extensions that receive calls to a specific telephone number.

D. It is a group of skills that an agent has to manage specific calls.

Which Expert Agent Selection (EAS), when is an agent-loginID associated with a specific extension?

A. When the station has Auto Answer enabled

B. When the telephone extension is configured on the station form

C. When the agent's login ID is administered in the switch

D. When the agent logs in at that extension

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

A. Multiple Call Handling (MCH)

B. Redirection on No Answer (RONA)

C. Feature Access Codes (FAC)

D. Call Work Codes (CWC)

E. Least Occupied Agent (LOA)