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Vendor: Avaya
Exam Code: 6201.1
Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Certification: Avaya Aura
Total Questions: 55 Q&A
Updated on: Dec 14, 2024
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A small but growing software firm is currently subcontracting a call centre to answer itstechnicalsupport calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and sendthe surplus to a busy treatment?
A. expected Wait Time (EWT)
B. VDN counted calls
C. Activate on oldest call waiting
D. Targetservice level
Which Communication Manager SAT command provides alist ofvectors thatcontaina specific variable?
A. Monitorvariables
B. Listtrace variables
C. displayvariables
D. list usage variable
How are feature packages, like External Call History or Forecasting, installed an a CMS system?
A. Using cms admmenu:, pkg_install option
B. Usingcmssvc menu,pkg_installoption
C. Using CMS main menu, System Setup menu, Package management option
D. From Solaris shell as root by issuing 'pkgadd -d
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