6201.1 Online Practice Questions and Answers

A customer just upgraded their CMS to release R16 from release Rt4. The switch is releaseCM4 and is not going to be upgraded to CM 6untilnextweek

When the switch is upgraded, what needs to happen before the link will come up using theCM6 protocol?

A. Only the reporting adjunct in the switch needs to be changed to R16 CMS.

B. Only the switch release in the CMS needs to be changed to CM6.

C. Both the reporting adjunct the switch and the switch release in the CMS need to be updated

D. It is not necessary fareither the reporting adjunct orthe switch release to change.

Click the exhibit button A Miami basedmedical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center willstaff only a few medical answer line agents to answer critical callsmajor evacuation the answer line will not be staffed instead of reaching alive agent, callers willreceive a pre-recordedinformation

Inthe example vector segment, what is represented by the Ein steps 2 and 3?

A. E is a standard vector code for evacuation

B. E has been administered as a Feature Access Code

C. Ehas a vector variable that is changed when an evacuation is required

D. E is assigned to a VDN that routes calls to an evacuation vector

CMS Supervisor user forgot their password.

What must he do to reset a password in CMS?

A. Perform a manual login from CMS Supervisor and execute the passwd command for that user.

B. Log in as a CMS administrative user and execute the paaswd command for that user.

C. Write permission to the System Setup feature and write permission toUNIX.

D. Log in as root and execute the password command for that user.

A customer wants to optimize agent resources while also servicing calls inqueue. Which Advocate feature will meetthis requirement? I

A. Percent Allocation Distribution

B. Dynamic Queue Position

C. Predicted Waft Time

D. Service Objective

Which command is used to find the current CMS release?

A. pkginfo-x cms

B. pkginfo -p cm

C. pkginfocms

D. pkginfo -r cms

After configuring a CMS system,which log file needs to he checked to verify set has completed successfully?

A. /cms/install/logdir/adminlog

B. /var/adm/messages

C. /cms/install/canfig.sog

D. /var/log/cms_nstall.log

E. /tmp/install.log

Which application or menu can be used for creating an ACD on CMS?

A. cms adm

B. cmssvc

C. CMS-Supervisor

D. CMS-Terminal

How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A. Using cms admmenu:, pkg_install option

B. Usingcmssvc menu,pkg_installoption

C. Using CMS main menu, System Setup menu, Package management option

D. From Solaris shell as root by issuing 'pkgadd -d ' command

A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.

How can they achieve this?

A. They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.

B. They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.

C. They need to involve Avaya Professional Services, as thiscan not be done with standard migration procedure.

D. They need to backup only the two ACDs they want to migrate. The migration procedureon the newsystem will place themautomatically.

To configure the eri0network device on CMS, which set of Solarisfiles,must be edited?

A. /cms/install/netuse and /cms/install/netboo.eri0

B. /etc/hostname.Eri0and /etc/netmasks

C. /dev/eri0and /dev/hostname.eri0

D. /net/eri0and/net/netmasks