6201.1 Online Practice Questions and Answers

In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A. Agent

B. Split

C. Skill

D. Vector

To activate, which three options require an Avaya authorization password? (Choose three) A. simultaneous CMS Supervisor logins

B. the number of agents thatthe CMS can report on

C. the number of users that can be administered in the CMS

D. the number of ACDs thatthe CMS system can monitor

E. features assigned to each user

In which communication method form is the Call Distribution Method (far example,Expert agent Distribution Last Occupied Agent)

A. Agent Login ID farm

B. Hunt Group farm

C. VDN farm

D. Vector farm

Given the use of default netmask, which set of IP addresses would be valid networkaddress for two network cards in a CMS system?

A. 135.9.86.54 192.168.2.2

B. 135.9.86.54 135.9.56.56

C. 192.168.2.3 192.168.2.2

D. 135.9.86.54 135.9.86.58

A customer has 3 ACDs onCMS. ACD1 is in the Eastern timezone;ACD2is the central time zone, and ACD3 is the Pacific Time zone. TheMaster clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the intervaltotals for the sameskill and date.

Whichstatement describes why they donot match?

A. The nightly archiverforACD3 failed to run successfully.

B. The nightly backup was in contention far the nightly archiver forACD3.

C. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.

D. The nightly archivers far ACD1 and ACD2 have not completeyet.

Far a sales campaign, the customer created a new VDN 4000 withthe names "Sales C". when running in Avaya CMS supervisor, it does notshow the VDN name, only the number.

Whatmust be done to see the name in the report?

A. Refer to the system parameter feature in the Communication manager and activate "Send names" in the reporting adjunct section.

B. In Avaya CMS Supervisor, refer to the User Permissions andassign read permissions to the user.

C. In Avaya CMS Supervisor, refer to theDictionaryand assignthe names to the new objects.

D. On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.

Which application or menu can be used for creating an ACD on CMS?

A. cms adm

B. cmssvc

C. CMS-Supervisor

D. CMS-Terminal

A technician hasloaded Avaya Terminal Emulator on a customer's PC, andis trying to connect the CMS when it times out. A ping is tried, with noresponse.

What is a possible cause-of this problem?

A. The wrong version of Avaya Terminal Emulator has been loaded on the PC.

B. Avaya Terminal Emulator is being used on an unsupportedoperating system.

C. Avaya Terminal Emulator did not load correctly and needs to bereloaded.

D. There is a firewall between the PC and the CMS.

The file that indicates link status has been checked. The link is down and will not come up. The following message appears

PBX Configuration mismatch,Switch has: 100 agents 23 splits 10 trunks 5 trunk groups *100 VDNs

What can be done to solve this problem?

A. Increase the number of VDNs on the Communication Manager

B. Increase the FreeSpace Allocation on the CMS

C. Increase the File System Partition size on the CMS.

D. Increase the Data Storage Allocation on the CMS.

To configure the eri0network device on CMS, which set of Solarisfiles,must be edited?

A. /cms/install/netuse and /cms/install/netboo.eri0

B. /etc/hostname.Eri0and /etc/netmasks

C. /dev/eri0and /dev/hostname.eri0

D. /net/eri0and/net/netmasks