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Avaya 33820X Exam Dumps

Vendor: Avaya
Exam Code: 33820X
Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design
Certification: ACDS-3382
Total Questions: 64 Q&A
Updated on: Nov 15, 2024
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33820X Online Practice Questions and Answers

Questions 1

A new customer needs a solution that runs on their existing Avaya Aura?Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.

Based on these requirements, which solution would you recommend to the customer?

A. Avaya Aura?Elite Multichannel

B. Avaya Aura?Call Center Elite

C. Avaya Intelligent Customer Routing

D. Avaya Proactive Contact

Show Answer

Questions 2

A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.

Which application solution would you present to this customer?

A. Avaya Control Manager

B. Avaya Intelligent Customer Routing

C. Avaya Proactive Outreach Manager

D. Avaya Experience Portal

Show Answer

Questions 3

Which three statements are true for the Avaya Aura?Call Center Elite ordering process? (Choose three.)

A. Call Center Elite requires CMS.

B. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.

C. CC-Elite can be ordered as a standalone for a 3rd party PBX.

D. It is sold through Direct and Indirect channels.

E. Call Center Elite includes Business Advocate.

Show Answer More Questions

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