33820X Online Practice Questions and Answers

A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.

Which Avaya OneCloudTM ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?

A. Virtual Private Clouds

B. Ready Now Solutions

C. Contact Center Bundles

D. Proof of Concept

During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:

1.

Increase in agents from 300 to 400

2.

Agent/Remote Workers 10% of agents

3.

Increase in CMS Supervisors from 30 to 40

4.

No increase in 900 Business Users

5.

Avaya IXTM Messaging (Customer Provided Server)

Which Design Scope would you select for this customer?

A. Core Suite Licenses: 1340-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 40 Remote Workers: 40-IXTM Messaging Users: 1340

B. Core Suite Licenses: 1300-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 30 Remote Workers: 30-IXTM Messaging Users: 1340

C. Core Suite Licenses: 1340-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 40 Remote Workers: 30-IXTM Messaging Users: 1340

D. Core Suite Licenses: 1300-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 40 Remote Workers: 30-IXTM Messaging Users: 1300

A customer wants an Avaya Breeze?Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows. Which Avaya Breeze Snap-In would you recommend?

A. Engagement Designer Snap-In

B. Context Store Snap-In

C. Presence Snap-in D)

D. Enhanced Call Control Snap-in

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.

To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A. Graphical Designer

B. Call Vectoring

C. Visual Designer

D. Avaya IXTM Orchestration

Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)

A. Predictive

B. Progressive

C. Performance

D. Proficient

E. Preview

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.

Which two scenarios are supported In the Avaya OneCloudTM ReadyNow offer? (Choose two.)

A. MPLS VPN/Software Defined WAN Connectivity

B. CC Solutions with ACCS Connectivity

C. Analog Trunk Access Connectivity

D. PSTN Network Connectivity

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.

What Is the default VPC hardware and software configuration?

A. Dedicated hardware and shared software

B. Shared hardware and shared software

C. Shared hardware and dedicated software

D. Dedicated hardware and dedicated software

Refer to the exhibit.

The exhibit shows a basic Avaya Oceana setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.

In the box with the question mark (?), which Avaya Aura?component is required to complete this illustration?

A. Avaya Aura Application Enablement Services

B. Avaya Aura Communication Manager

C. Avaya Aura Call Center Elite Multichannel

D. Avaya Experience Portal

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.

Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

A. Public

B. Private

C. Hybrid

D. CPaaS

A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

A. Customer Feedback

B. Speech/Voice Analytics

C. Quality Monitoring

D. Workforce Management

E. Desktop and Process Analytics