33820X Online Practice Questions and Answers

A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.

Which application solution will meet their requirements?

A. Avaya Proactive Outreach Manager

B. Avaya IXTM Workforce Engagement

C. Avaya Intelligent Customer Routing

D. Avaya Call Management System

Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.

Which two IXTM Contact Center bundles offer this feature? (Choose two.)

A. Reporting Bundle

B. Basic Bundle

C. Voice Bundle

D. Advanced Bundle

A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:

1.

Single Server

2.

Multiple Server-Single VMS

3.

Multiple Server-Multiple VMS

In a Multiple Server-Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)

A. EMC-IDS

B. EMC-CORE

C. EMC-XML

D. EMC-SQL-DB

E. EMC-VMS

From a migration standpoint, when implementing Avaya Oceana?and Avaya AnalyticsTM, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A. By using the benefit of Avaya IX'M Workforce Engagement

B. By using the benefit of Call Center Elite

C. By using the benefit of Avaya Call Management System

D. By using the benefit of Avaya Proactive Contact

E. By using the benefit of Avaya Aura?Contact Center

Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloudTM ReadyNow.

With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A. Multiprotocol TX Module (MTM)

B. Multiprotocol Transmitter Module (MTM)

C. Multiprotocol Label Switching (MPLS) SD-WAN

D. Multiprotocol Ethernet (ME)

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.

What Is the default VPC hardware and software configuration?

A. Dedicated hardware and shared software

B. Shared hardware and shared software

C. Shared hardware and dedicated software

D. Dedicated hardware and dedicated software

An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A. 500

B. 600

C. 700

D. 800

The Cloud Operations team is dedicated to Avaya OneCloud ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.

This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A. Proof of Concept

B. Contact Center Bundles

C. Virtual Private Clouds

D. Ready Now Solutions

Which key Avaya Aura Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

A. XML Service

B. XML Application

C. XML Server

D. XML Client

A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

A. Customer Feedback

B. Speech/Voice Analytics

C. Quality Monitoring

D. Workforce Management

E. Desktop and Process Analytics