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Avaya 3313 Exam Dumps

Vendor: Avaya
Exam Code: 3313
Exam Name: Avaya Aura Contact Center Maintenance and Troubleshooting Exam
Certification: ACSS-3300
Total Questions: 63 Q&A
Updated on: Nov 11, 2024
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3313 Online Practice Questions and Answers

Questions 1

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

A. From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

B. Confirm recordings have been uploaded to the CCMS.

C. From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

D. Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

E. Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

Show Answer

Questions 2

In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.

If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?

A. CCT

B. SIP RTP

C. TAPI AnswerCall

D. TR87 AnswerCall

Show Answer

Questions 3

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.

Which three statements regarding the Call by-Call report are true? (Choose three.)

A. If a call is queued and an announcement is played, the event will be included in the event column.

B. The Call-by-Call report can include several reporting intervals.

C. You can enable Call-by-Call statistics for reports on a per application basis.

D. The Call ID is the identifier that ties alt information together to produce the complete record for each call.

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