3313 Online Practice Questions and Answers

You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.

At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?

A. 80%

B. 85%

C. 90%

D. 95%

The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)

A. Start or Stop High Availability (HA) System

B. Display status of component services

C. Shutdown or Start up Contact Center

D. Enable/Disable High Availability (HA) Switchover

Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?

A. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration

B. Avaya Aura Contact Center Overview and Specification

C. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description

D. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications

You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.

How can the Service Packs be installed using the Avaya Update Manager?

A. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.

B. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager. The new Service Packs will be automatically detected and offered for installation.

C. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.

D. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.

Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)

A. Citrix XEN Server

B. VMware ESXi 5.x

C. Microsoft Hyper-V

D. VMware ESXi 4.x

On the Avaya Aura Contact Center (AACC) server, under Apps>; Certificate Manager>; Security Configuration, the web Services Security Level is currently set to Security On.

Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

A. Agent Desktop

B. Database Webadmin

C. Outbound Campaign Management Tool

D. Contact Center Multimedia (CCMM) Administration

At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.

Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?

A. SIP Gateway

B. Back-to-Back User Agent

C. SIP Gateway Manager

D. User Agent

A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.

When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

A. The call is disconnected and you must refresh the real-time Display Report.

B. The call is remove from the utility and from the real -time Display report.

C. The call is removed from the utility but will remain on the Real-Time Display Report.

D. The call is removed from the Real-Time Display Report and the call is disconnected.

When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?

A. SMMC System Tray > HA Cluster information

B. SMMC System Tray > Database information

C. SMMC System Tray > General information

D. SMMC System Tray > System information

The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.

The Alarm Monitor automatically starts when you log into which utility?

A. Contact Center Manager Utility

B. Log Archiver Utility

C. Contact Center Server Utility

D. Process Monitor Utility