3313 Online Practice Questions and Answers

Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

A. All SIP signaling and RTP streams will go to the Active server.

B. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.

C. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.

D. All SIP signaling and RTP streams will go to the active and standby server.

You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.

How can the Service Packs be installed using the Avaya Update Manager?

A. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.

B. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager. The new Service Packs will be automatically detected and offered for installation.

C. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.

D. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.

The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.

Which three types of report output does Avaya Grep generate? (Choose three.)

A. Sip Sequence Report

B. Summary Report

C. Call Properties Report

D. Summary Log file

E. Event Report

When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?

A. 200 ACK

B. 200 Ringing

C. 180 Ringing

D. 180 ACK

When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)

A. Application Enablement services (CTI proxy)

B. Session Manager (Voice inbound proxy)

C. Communication Manager (voice inbound proxy)

D. APS server (Presence proxy)

Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.

Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)

A. Agent telephones to Communication Manager (CM)

B. Communication Manager (CM) to Contact Center

C. Session Manager (ASM) to Contact Center

D. Contact Center to Avaya Aura Media Server (AAMS)

At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.

Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?

A. SIP Gateway

B. Back-to-Back User Agent

C. SIP Gateway Manager

D. User Agent

Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

A. SIP Gateway Manager with transport Layer Security (TLS)

B. Network Routing Service with TCP and UDP

C. Back to Back User Agent (B2BUA) with TLS

D. SIP Gateway with Real-Time Protocol (RTP)

E. SIP Redirect Server with RTP

In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

A. SIP Gateway manager

B. Contact center Media services

C. Avaya Aura Media server

D. Session Manager

The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS)

contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.

What should you do next to completely resolve the issue?

A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.

B. Reboot the CCMS server.

C. Use the windows services utility to restart the MAS Configuration manager services.

D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.