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Vendor: CompTIA
Exam Code: 220-802
Exam Name: CompTIA A+ Certification Exam
Certification: CompTIA A+
Total Questions: 993 Q&A
Updated on: Nov 11, 2024
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A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue?
A. Document finding, actions, and outcomes
B. Identify the problem
C. Establish a theory
D. Establish a plan of action to resolve the problem
A modern gaming graphics card is showing pixilation on screen and is occasionally rebooting a PC without prior notice. Which of the following symptoms is MOST likely being experienced?
A. Old drivers
B. Card overheating
C. Improper slot installation
D. Resolution mismatch
A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT?
A. Document findings, actions, and outcomes
B. Escalate problem to a senior technician
C. Re-establish new theory of probable cause
D. Perform a full system backup
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