220-802 Online Practice Questions and Answers

A technician has verified that Joe, a user, has a malware infection on his desktop. Drag and drop the following malware remediation techniques in the correct order Joe should follow to alleviate this issue.

Select and Place:

Select and Place:

SIMULATION A Windows 7 machine appears to have a failure. Every time it is rebooted, the message "BOOTMGR is missing" appears. You have previously inserted a Windows 7 installation DVD into the DVD-ROM. Please repair this failure without overwriting the customers' local user profiles.

Instructions:

Launch the simulation to repair the failure

Type Help in command line to show list of available commands

When you have completed the simulation, please select the done button.

A small business owner wants to prevent employees from disconnecting company computers from the network jacks and connecting their personal computers. Which of the following must a technician implement to ensure only company authorized computers will be given access when connected to the office network jacks?

A. MAC filtering

B. Disable unused ports

C. Static IP addresses

D. Use computer cable locks

A technician is installing an upgrade of Windows on a machine using an external drive. After rebooting the installation process hangs and reports the media cannot be found. Which of the following will correct this issue?

A. Select PXE boot as the first boot method in the BIOS

B. Change the CPU speed in the BIOS to a supported value

C. Load third party drivers for the external drive and adapter

D. Reset the system clock to a previous time and date

A remote user reports that their laptop will not power up. The technician has the user reseat the power connections to the wall, the power supply, and the laptop. If it still does not power up, which of the following actions should be performed NEXT?

A. Completely discharge the battery to recondition it.

B. Check for a green light on the power supply and then reboot.

C. Remove the battery and power up.

D. Ensure the power adapter is the correct wattage.

A customer wrote an email password on a piece of paper and has misplaced it. The customer wants to know if the account has been compromised. Which of the following symptoms will MOST likely indicate that this has occurred?

A. Pop-ups while browsing

B. Lack of Internet connectivity

C. Changed home page

D. Undeliverable email returns

A technician is called to assist a customer. The customer reports when they powered on the system, they heard a loud noise, saw a spark, and smelled a burning smell. Which of the following should the technician advise the customer to do FIRST?

A. Power on the system, to see if it happens again.

B. Immediately notify the fire department.

C. Unplug the system from the power source.

D. Turn off the circuit breaker to the building.

Which of the following protocols could a technician use to connect a smartphone to an email server? (Select TWO).

A. SMTP

B. POP3

C. HTTP

D. SNTP

E. ICMP

Privacy filters applied to users computer screens are used to combat which of the following security risks?

A. Rootkits

B. Spear phishing

C. Shoulder surfing

D. Social Engineering

Which of the following is the default directory for User Profiles in Windows 7?

A. C:\Profiles\

B. C:\User Profiles\

C. C:\Users\Profiles\

D. C:\Users\