220-802 Online Practice Questions and Answers

A user has recently purchased and installed a new top of the line video card for playing games on Windows 7. However, during game play the images are blurred and artifacts appear. Once the user returns to the Windows desktop, everything returns to normal. Which of the following could be the problem? (Select TWO).

A. The video card requires an adapter to output to the monitor

B. User Access Control is preventing the game from functioning

C. The video card requires a driver update

D. The game is not compatible with Windows 7

E. The graphics card is faulty and should be replaced

F. The IRQ channel must be appropriately set for the video card

A user reports their laptop is shutting down each time they are idle for a short period of time. Which of the following options would the technician use to remedy the issue?

A. Disk Management

B. Power Options

C. Display

D. System Performance

A user has asked for a recommendation for a strong password. Which of the following passwords is the STRONGEST?

A. password!

B. Pa$sw0rd

C. pa$4w0rd

D. thisismypsswrd1

A user reports that the PC is not working. After questioning the user, the technician believes the problem is a bad memory module. Which of the following is the NEXT step the technician should take?

A. Document findings, actions, and outcomes

B. Test the theory by replacing the motherboard

C. Test the theory by running memory diagnostic software

D. Verify the system is working correctly

A user is reporting that their screen is flickering at a rapid rate. Which of the following Control Panel paths should a technician use in order to remedy this issue?

A. Display -> Settings -> Advanced -> General -> DPI

B. Display -> Settings -> Resolution

C. Display -> Settings -> Advanced -> Adapter -> Refresh

D. Display -> Appearance -> Effects -> Transition

A user receives a phone call from a person claiming to be from technical support. This person knows the user's name and that the user has Windows installed on their computer. The technician directs the user to open Event Viewer and look at some event log entries to demonstrate the effects of a virus on the computer. The technician also asks the user for their user ID and password so that they can clean the computer. This is an example of which of the following security threats?

A. Social engineering

B. Phishing

C. Malware

D. Virus

A technician must secure company documents from accidental disclosure. Which of the following should be implemented? (Select TWO).

A. User training

B. Anti-malware

C. Paper shredding

D. Time of day restrictions

E. Employee badges

F. Mantraps

Joe, a technician, would like to map a network drive when he starts up his computer in the morning. Which of the following commands would he use to accomplish this task?

A. NSLOOKUP

B. NETSTAT

C. NBTSTAT

D. NET

A technician discovers slow data transfer speeds in a wired network. Which of the following would be the MOST probable cause?

A. Using APIPA address

B. Outdated NIC drivers

C. Too many simultaneous connections

D. CAT5 cable connection

Recently, a user built a new gaming PC and is testing it out by running graphic intensive games. After a short time playing a game, the computer reboots with an error "a thermal event has occurred". Which of the following is the MOST likely cause of this issue?

A. Processor is under-clocked

B. Insufficient power to the motherboard

C. Hard drive is overheating

D. Video card is overheating