SIAMF Online Practice Questions and Answers

What is a benefit of adopting SIAM for an organization?

A. SIAM enables effective contracts between the service integrator and the service providers.

B. SIAM makes service providers accountable for the end-to-end delivery of services.

C. SIAM provides a single point of control for the integrated delivery of services.

D. SIAM provides service providers with a tool to support their internal processes.

A service provider wants to deploy a change that will affect the end-to-end service. Who is responsible for confirming that the change has been evaluated for risk?

A. change management forum

B. integrated change advisory board

C. service owner

D. service provider

What is an objective of the Run and Improve stage of the SIAM roadmap?

A. design processes

B. implement processes

C. manage processes

Which set of common process considerations includes understanding how compliance and assurance will be managed?

A. complexity

B. data and information

C. ownership of the end-to-end process

D. toolset

What can an organization use to address the challenge of measuring the success of SIAM?

A. a governance model

B. a performance management and reporting framework

C. a process model

D. structural elements

What generally results from a lack of trust between the customer organization and the service integrator?

A. customer organization access to data may be reduced

B. duplication of roles and activities and micro-management

C. reduction in the successful deployment of service patches and releases

D. SIAM transition measures of success are not understood

What is a characteristic of the layers in a SIAM ecosystem?

A. The service integrator is independent from the retained capabilities, even if it is internally sourced.

B. The service integrator layer cannot be provided by the customer organization.

C. The service providers cannot be part of the customer organization.

D. The service provider layer is where end-to-end service governance, assurance and coordination is performed.

What is the focus of the customer organization layer?

A. delivery

B. integration

C. operation

D. strategy

What is an objective of the Discovery and Strategy stage of the SIAM roadmap?

A. appoint the service integrator and provider

B. establish a governance framework

C. manage day to day service delivery D. manage processes, teams, and tools

Which process manages escalations regarding the performance of a service provider?

A. business relationship management

B. incident management

C. service level management

D. supplier management