Printable PDF
Vendor: SDI
Exam Code: SD0-302
Exam Name: SDI - SERVICE DESK MANAGER QUALIFICATION
Certification: SDI-Certifications
Total Questions: 232 Q&A
Updated on: Jan 14, 2025
Note: Product instant download. Please sign in and click My account to download your product.
You want to develop your career and position within the organisation, what steps could you take to improve your profile and influence?
A. Take the initiative in all business decisions
B. Display your acumen through strong judgement and decision making
C. Always ensure that your opinion is heard at meetings
D. Delegate as much of your work as possible
You are experiencing difficulties with your desktop support team who regularly blame your Service Desk Analysts for not giving them the correct information. How best should you get them on board?
A. Send them emails to let them know where they are going wrong
B. Build credibility with them by running regular social events
C. Improve the communication channels by listening to their views and issues
D. Highlight their inadequacies across the department through management reports
What is the Service Desks involvement with the Service Asset and Configuration Management process?
A. The SACM is the central control mechanism for Problem Management
B. The SACM is used to support accurate Incident diagnosis
C. The SACM can be used to help resolve Incidents quickly
D. The Service Desk creates SACM records to assist in Problem resolution
Hannah Johnson
Leads4Pass is one of the best websites I have ever used. It only took me 3 days of preparation to complete my goal plan. Not only that, I was successful with high scores.
Joel C
It was the 16th when I purchased the Leads4Pass materials. They updated the materials on the 18th. When I asked them to send me the latest materials, they quickly sent me the latest ones. The new materials included several of the latest core question types. Finally, I succeeded. Six of the new core questions were completely matched. Thank you!
Martha W
I have used free materials, the privacy is poor, the public content matching rate is too low,I gave up on them because they failed me once. Leads4Pass was recommended by a friend. Both the privacy protection and the preciousness of the materials are very high. By the way, I won this time.
David Frazier
There is nothing more satisfying than success! Their question types are very similar, and they were very helpful to my progress in answering questions during the exam. Thank you.
Dolores N
I need to take multiple certification exams for my organization. There are so many certification exams that I can't help but choose supporting materials. I have tried multiple platforms with some success and failure. In the end, I chose Leads4Pass. It was instant for me. Effective materials are where the real value lies.
Helen Kovac
I was despised by a close friend until he failed twice and I passed once and then he changed his mind. He shared his failure experience with me. He told me that he had been learning through books and looking for free materials. These outdated contents could not really help him. Later I recommended him Leads4Passs and he also succeeded.
Raymond I
I was lucky enough to choose Leads4Pass for the first time. I used their VCE tool to learn, and it was really easy and efficient. I think what’s really amazing is that they can ensure that all materials are industry-leading, which is really amazing.
The following table comprehensively analyzes the quality and value of SDI-Certifications SD0-302 exam materials.