SDI SD0-302 Exam Dumps

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SDI SD0-302 Exam Dumps

Vendor: SDI
Exam Code: SD0-302
Exam Name: SDI - SERVICE DESK MANAGER QUALIFICATION
Certification: SDI-Certifications
Total Questions: 232 Q&A
Updated on: Jan 14, 2025
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SDI SD0-302 Last Month Results

583
Successful Stories of SDI SD0-302 Exam
96.6%
High Score Rate in Actual SDI Exams
90.2%
Same Questions from the Latest Real Exam

SD0-302 Online Practice Questions and Answers

Questions 1

You want to develop your career and position within the organisation, what steps could you take to improve your profile and influence?

A. Take the initiative in all business decisions

B. Display your acumen through strong judgement and decision making

C. Always ensure that your opinion is heard at meetings

D. Delegate as much of your work as possible

Show Answer
Questions 2

You are experiencing difficulties with your desktop support team who regularly blame your Service Desk Analysts for not giving them the correct information. How best should you get them on board?

A. Send them emails to let them know where they are going wrong

B. Build credibility with them by running regular social events

C. Improve the communication channels by listening to their views and issues

D. Highlight their inadequacies across the department through management reports

Show Answer
Questions 3

What is the Service Desks involvement with the Service Asset and Configuration Management process?

A. The SACM is the central control mechanism for Problem Management

B. The SACM is used to support accurate Incident diagnosis

C. The SACM can be used to help resolve Incidents quickly

D. The Service Desk creates SACM records to assist in Problem resolution

Show Answer More Questions

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SDI - SERVICE DESK MANAGER QUALIFICATION(SDI-Certifications)
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