SDI SD0-101 Exam Dumps

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SDI SD0-101 Exam Dumps

Vendor: SDI
Exam Code: SD0-101
Exam Name: Service Desk Analyst Qualification
Certification: SDI-Certifications
Total Questions: 164 Q&A
Updated on:
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SDI SD0-101 Last Month Results

411
Successful Stories of SDI SD0-101 Exam
97.5%
High Score Rate in Actual SDI Exams
90.6%
Same Questions from the Latest Real Exam

SD0-101 Online Practice Questions and Answers

Questions 1

Which of the options best describes a key responsibility of a Service Desk Manager?

A. To deliver ad-hoc levels of service quality from the Service Desk

B. To promote the Service Desk to theorganisation and users

C. To manage Incidents and Major Incidents

D. To develop and manage the Problem Management team

Show Answer
Questions 2

Typically, between which two parties would an Underpinning Contract be in place?

A. The Service Desk manager and an external supplier

B. The Service Desk and a technical resolver group

C. The IT organisation and a business department

D. The IT organisation and an external supplier

Show Answer
Questions 3

Which option is a benefit of using self-help?

A. It allows users to resolve some incidents at any time

B. It gives users the opportunity to become technical experts

C. It avoids the inconvenience of telephone handling

D. Itgive users the ability to self-diagnose their incidents in future

Show Answer More Questions

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Service Desk Analyst Qualification(SDI-Certifications)
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SDI-Certifications (SD0-101) exam materials are edited, reviewed, and finally sent to the front end by the Leads4Pass SDI multi-person team based on actual topics.
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