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Vendor: SDI
Exam Code: SD0-101
Exam Name: Service Desk Analyst Qualification
Certification: SDI-Certifications
Total Questions: 164 Q&A
Updated on:
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Which of the options best describes a key responsibility of a Service Desk Manager?
A. To deliver ad-hoc levels of service quality from the Service Desk
B. To promote the Service Desk to theorganisation and users
C. To manage Incidents and Major Incidents
D. To develop and manage the Problem Management team
Typically, between which two parties would an Underpinning Contract be in place?
A. The Service Desk manager and an external supplier
B. The Service Desk and a technical resolver group
C. The IT organisation and a business department
D. The IT organisation and an external supplier
Which option is a benefit of using self-help?
A. It allows users to resolve some incidents at any time
B. It gives users the opportunity to become technical experts
C. It avoids the inconvenience of telephone handling
D. Itgive users the ability to self-diagnose their incidents in future
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The following table comprehensively analyzes the quality and value of SDI-Certifications SD0-101 exam materials.