SALESFORCE-ASSOCIATE Online Practice Questions and Answers

Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in the financial services space. GCC wants a solution for customer service where complaints can be logged through a web from and email. Which Salesforce solution should GCC use?

A. Commerce Cloud

B. Experience Cloud

C. Service cloud

What type of relationship do Account and Contact objects have?

A. Lookup

B. Self

C. Master-detail

A deleted record needs to be recovered from the Recycle Bin. Where can the user find the Recycle Bin?

A. Setup

B. App Launcher

C. Global Search

Get Cloudy Consulting wants to group its contacts by Region. On most records, this text field is blank or misspelled. Which action is recommended to ensure there is correct data for this field?

A. Convert the Region field to a picklist field.

B. Create a validation rule to enforce correct spelling.

C. Email users a list of region names with correct spelling.

A Salesforce associate wants a visual summary of opportunities in a list view. The associate would like to summarize, filter, and move opportunities along the pipeline. What should they do to meet this requirement?

A. Create an Opportunity Summary report.

B. Create an Opportunity List View.

C. Create an Opportunities Kanban View.

How should an associate display the sum of all closed won Opportunity amounts at the Account level?

A. A custom report type

B. The Opportunity related list

C. A Roll-Up Summary field

A college wants to incorporate Salesforce into its admissions program using Program Enrollment and Course Connections. Which Salesforce cloud provides these features as standard offerings?

A. Experience Cloud

B. Education Cloud

C. Marketing Cloud

A Salesforce associate is working from a custom Contact list view and noticed key information is missing. What should they do to add the missing information?

A. Edit sharing settings

B. Select Fields to Display

C. Edit list filters

What should the account owner at Get Cloudy Consulting use to learn the sum of the amount for each opportunity?

A. The Opportunity related list

B. A custom report type

C. A Roll-Up Summary field

What is the maximum number of rows will display?

A. 2,000

B. 5, 000

C. 3,000