SALES-CLOUD-CONSULTANT Online Practice Questions and Answers

Universal Containers is expanding sales internationally and has created new price books to handle the various currencies for the five new countries. When a sales representative selects one of the new price books to add a product to an opportunity, there are no products available. What should be evaluated when troubleshooting this issue?

A. Confirm that the old pricebook is disabled for the sales representative.

B. Confirm that the products are shared with the sales representative's role.

C. Confirm that product line items on opportunities are enabled.

D. Confirm that the products and currencies are associated with the pricebook.

A sales Rep in the UC won a sales deal and set the opportunity stage as Closed/Won. What impact will this change have on the opportunity in the forecast?

A. It will be associated with the Closed/Won forecast category and automatically contribute to the forecast.

B. It will be associated with the Closed/Won forecast category and will need to be added by the sales rep.

C. It will be associated with the Closed/Won forecast category and will need to be committed by the sales rep.

D. It will be associated with the Closed/Won forecast category and contribute to the forecast once approved with the manager.

How would you design a solution to give UP a 360 degree view of an account?

A. Create custom formula fields to display the related information

B. Set the field-level security to visible for the appropriate related lists

C. Ensure that the appropriate related lists are on the account page layout

D. Create an apex trigger to display related information

Cloud Kicks has sales teams distributed across global regions, The direction from sales leadership is to define access based on region. For example, users within the region have access to regional dashboards, while the leadership team has access to global dashboards.

What should the Consultant recommend to meet this requirement?

A. Create one Dashboard folder for all regions for both sales and the leadership team with View access.

B. Create Dashboard folders for each regional sales team and one Dashboard folder for leadership team.

C. Create region-based sales groups, one leadership group, and one Dashboard folder with View access.

D. Create Dashboard folder for all regions' sales team and one Dashboard folder for the leadership team.

Universal Containers would like to implement a solution to hold service reps accountable to customer Service level agreements. Which two steps are necessary to satisfy this requirement? Choose 2 answers

A. Set up Milestones

B. Enable Work Orders

C. Configure Service Contracts

D. Create an Entitlement Process

Which two use cases will protect the integrity of order data with activation limitations? Choose 2 answers

A. Multiple reduction orders can be created for a single order.

B. Orders can be activated only if they include a product.

C. New Products can be added to Active Orders.

D. Products can be removed from Active Reduction Orders.

Universal containers has an extensive distributor and reseller community. To help manage this partner network, the company is implementing a partner portal. What must be considered when setting up partner users? Choose 2 answers

A. Partner users are associated with the same set of profiles as internal users.

B. Partner users cannot receive emails generated through workflow action...3

C. The sharing model should be re-evaluated when the partner community.

D. Partner user can own account and opportunity records in salesforce.

Northern Trail Outfitters (NTO) needs to quickly look up contacts, accounts, and opportunities and easily log calls. The team wants to access to customer information even without an Internet connection because of limited coverage in certain

geographic areas.

Which mobile solution should NTO use?

A. Salesforce App

B. Salesforce Touch App

C. Custom hybrid App

D. Salesforce Mobile App

Cloud kick has an external ERP system which stores product order information. Cloud kicks wants to view those orders as a related list on the account record in real time.

What solution should the consultant recommend?

A. Create custom object product under information in salesforce, run a night scheduler to get details from ERP and add the add the custom object as a related list on the account

B. Implement salesforce to salesforce connect to get real time product order information and add it as a related list on the account.

C. Implement salesforce connect and external object to get real time product order information and add it as a related list on the account.

D. Create a lightning component, and using REST integration, get the real time product order information from ERP.

The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multi- factor authentication.

What should a consultant recommend analysing adoption?

A. Review the Setup Audit Trail.

B. Create a report for the Login History object.

C. Run the Salesforce Optimizer.

D. Open the Lightning Usage App.