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Vendor: HDI
Exam Code: QQ0-300
Exam Name: HDI qulilfied help desk manager(hdm)
Certification: HDI World wide Certification
Total Questions: 116 Q&A
Updated on:
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What are two ways to understand and value cultural differences? (Choose two.)
A. study the business practices in relation to the mission statement
B. take a course in cross-cultural studies
C. take a course in business administration
D. study the business practices of successful multinational businesses
To provide better service, a customer gives your Help Desk remote access privileges to their system. What are these privileges known as?
A. moral
B. confidential
C. substantial
D. integral
What is the benefit of outsourcing compared to insourcing?
A. greater control of support resources
B. improved average speed of answer
C. lower capital cost for equipment and systems
D. improved quality
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