PEGAPCSA87V1 Online Practice Questions and Answers

HOTSPOT

An online retailer creates a case type that processes and manages customer orders. The checkout process has four steps:

1.

Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.

2.

Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.

3.

Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.

4.

Enter Payment Information: The customer selects a payment option and confirms the grand total of the order. For each calculation, identify the appropriate chaining option to maximize the performance.

Hot Area:

An airline has the following requirement:

A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the

passenger declares travel with a service animal.

Which case life cycle configuration meets this requirement?

A. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to, run the process.

B. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.

C. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.

D. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.

In a hiring application:

*

An employee interviews the candidate.

*

The Human Resources (HR) team creates and send s the officer letter.

*

The Information Technology (IT) team assigns the workstation.

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The facilities team assigns the work desk.

To meet these requirements, what persona do you create?

A.

Employee, IT, Facilities

B.

HR, IT, Facilities

C.

Employee, HR, Facilities

D.

Employee, HR, IT Facilities

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

A. Replace the Wait step in the Item Return stage with a Change Stage step.

B. Add a condition to skip the Item Return stage when a return is not necessary.

C. Add an Item Retention alternate stage and define a process for retention of item.

D. Add a decision in the Item Return process to change the stage when a return is not necessary.

In a Credit Card Payment case type, you want to set the yearly fee to USD 75.

How do you set the Yearly fee field?

A. Configure field validation on the Yearly fee field.

B. Configure the Yearly fee find to reference the minimum amount due.

C. In the Data initialization page, set the Yearly fee field to 75.

D. Configure the Yearly fee field as a calculated field.

Which of these options are typically configured on a dynamic layout? (Choose Two)

A. Align columns and rows to present data in a spreadsheet

B. Label Positioning

C. Number of columns in each row

D. Alignment of field values

A purchase request list report includes columns for case ID and regional cost center. A manager wants to report to show the total of purchase requests for each of the regional cost centers.

How do you configure the report definition?

A. Create a filter for each cost center and count the case IDs.

B. Summarize the case ID column by count.

C. Summarize the regional cost centers by account.

D. Define a function for the cost center column to total the case IDs.

You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated. How do you suspend the Accident Claim case processing until the Vehicle Damage and Body Injury cases are resolved?

A. Add a wait shape to the parent case pausing the parent case until the child cases resolve.

B. Add a service level agreement to resolve the child cases within 90 days.

C. Add a 30-day wait to the parent case to allow time for the child cases to resolve.

D. Add an approval shape to each of the child cases to resolve the cases.

A data page holds product information and has the Reload if Older Than field set to 30 minutes.

The data page is created at 7:43.

The user then performs the following actions: 8:10 the userrefreshes the product information 8:45 the user refreshes the product information

At what time is the data page reloaded?

A. 8:13

B. 8:10

C. 8:40

D. 8:45

Your online shopping application serves international customers. You need to define a Data Page that holds currency exchange rates. All users accessing the application need to use the information.

The Scope of this Data Page should be set to ______________.

A. Application

B. Node

C. Thread

D. Requestor