PEGAPCSA80V1_2019 Online Practice Questions and Answers

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages: Account ID and password Customer contact information A list of open orders with status of each order

How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

A. Add a set of optional actions to the case workflow.

B. Add an alternate stage to the case life cycle.

C. Add an optional process to the case workflow.

D. Add a button for each profile page to each assignment.

In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on circumstances, some claims are investigated for potential fraud in parallel to the actual claim process. Which two entities would you model as case type? (Choose two.)

A. Fraud investigation

B. Claim

C. Customer

D. Items of loss

You want your application to have consistent styling across portals. You want the background color of all buttons in your application to be blue. You want the background color of the buttons to be easily updated in case corporate branding changes.

Which attribute do you modify to set the background color?

A. The application skin

B. The buttons format

C. The controls format

D. The background mixin

An online sales application supports both laptop and mobile devices. You are configuring the application skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require. Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

A. Use the same application skin in all portals.

B. Update the process to give mobile users a separate portal.

C. Do not use a skin for the mobile application version.

D. Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

A form listing nearby restaurants has four columns: Restaurant name Restaurant location Thumbnail image of the seating area Make reservation (check box)

You want to ensure that users have the information they need to make a reservation regardless of screen size. When viewed on a small screen, you do not need to display images.

What three configuration steps do you take to support this requirement? (Choose three.)

A. Set the importance of the Make reservation column to Primary.

B. Set the importance of the Restaurant name column to Primary.

C. Set the importance of the image column to Other.

D. Set the importance of the image column to Secondary.

E. Set the importance of the Restaurant location and Make reservation columns to Secondary.

F. Set the importance of the Restaurant name and Make reservation columns to Primary.

You are configuring an external data source using the Integration Designer. You have the REST, Dev, Stage, and Prod endpoint URLs, and a name for the data source. What other information do you need to configure the external data source?

A. The name of the database where the source data is stored

B. The data views using the external data source

C. A plan for mapping the data and REST response fields

D. A backup endpoint URL if the configured URL refuses to connect

You are implementing a data entry screen to include an asset ID field to track company equipment. All asset IDs are eight characters in length. The first three characters are letters followed by a five-digit number. Which validation approach restricts entries to the required format?

A. Text data type

B. Validate rule

C. Edit Validate rule

D. Min/Max characters

You have been asked to create a pie chart that shows the number of employees in each regional office, and the name of the manager in each office. A list report contains columns for Employee Name, Manager Name, and Office. How do you configure the list report to create the pie chart?

A. Group the Employee Name and Office columns.

B. Group the Employee Name column.

C. Summarize the Employee Name and Manager Name columns.

D. Summarize the Employee Name column.

An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery times and remove courier services that fail to meet delivery metrics.

Which two options are required to allow local warehouse managers to update courier service records in production? (Choose two.)

A. Create an access group for local warehouse managers.

B. Delegate the records for the courier service data type.

C. Define an approval process for adding and removing courier services.

D. Enable rule checkout for the local warehouse managers.

Which business need do you address through delegation?

A. A service representative must attach the appropriate form when emailing a customer.

B. A risk officer wants to adjust the income threshold for automobile loans.

C. A care supervisor wants to authorize a second opinion for an insurance claim.

D. A general manager must approve catering proposals that exceed EUR5000.