DRAG DROP
Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.
Select and Place:
DRAG DROP
Select each Use Case on the left and drag it to the appropriate Routing configuration on the right.
Select and Place:
Which use case describes the function of the Estimator tool?
A. A tester needs to know how many versions of an application they test for MLP 2.
B. A product owner needs to know how many data objects to create for MLP 1.
C. A stakeholder needs to know how much time and effort is needed to build MLP 2.
D. A business architect needs to know when to prioritize a specific case type for development.
The business process for an automobile insurance claim consists of the following phases:
1.
Submission: The customer contacts a customer service representative (CSR) to file the claim.
2.
Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
3.
Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
4.
Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
A. Submission
B. Review
C. Verification
D. Repair
During a promotional period, customers who agree to receive emails get a discount based on their order total.
1.
If the order total is greater than USD100, USD10 is deducted from the order.
2.
If the order total is greater than USD150, USD25 is deducted from the order.
3.
If the order total is greater than USD200, USD50 is deducted from the order.
How do you configure the Promotional discount field?
A. Create a calculated currency field that uses a custom expression.
B. Create a query field that references a promotional discount data page.
C. Create a data reference field that references a promotional discount data page.
D. Create a calculated currency field that uses a decision table.
Which three of the following options are characteristics of a good user story? (Choose three.)
A. Easy to understand
B. Can be tested
C. Describes the technical solution that needs to be built
D. Reflects the business value the client receives
E. Excludes acceptance criteria
A transaction dispute case type allows customers to dispute a bank card transaction for one of three reasons:
1.
Stolen card
2.
Duplicate charge
3.
Fulfillment error
Most disputes for the stolen cards occur at two vendors, MegaMart and MaxValu. The fraud analyst requests a report that displays stolen card disputes meeting the following thresholds:
1.
USD 25 or more at MaxValu
2.
USD 50 or more at MegaMart
Given the following filter conditions, which logic statement returns the correct subset of transaction disputes?
A. (F1 AND F3) OR (F2 AND F4) AND F5
B. ((F1 AND F3) OR (F2 AND F4)) AND F5
C. (F1 AND F3) OR (F2 AND F4) OR F5
D. F1 AND F2 AND F3 AND F4 AND F5
Which two field types are specialized versions of the Query field type? (Choose two.)
A. Picklist
B. Embedded data
C. Case reference
D. Data reference
How do you route an assignment so that any available member of the Finance department can perform the task?
A. Route the assignment to a work list.
B. Route the assignment to the admin user ID.
C. Route the assignment separately to all members.
D. Route the assignment to a work queue.
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.
The requirement changes to allow the parent case to continue before the child cases resolve. How do you configure the Wait steps for this requirement?
A. Configure the Wait step to continue the parent case when the child cases reaches audit or approval.
B. Configure the Wait step to continue the parent case when the child cases reach the payment pending review status.
C. Configure the Wait step so that only one child case must resolve before the parent case can continue.
D. Configure the Wait step so users can choose to continue the parent case process regardless of child case status.