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Pegasystems PEGACPBA74V1 Exam Dumps

Vendor: Pegasystems
Exam Code: PEGACPBA74V1
Exam Name: Certified Pega Business Architect (CPBA) 74V1
Certification: CPBA
Total Questions: 50 Q&A
Updated on:
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PEGACPBA74V1 Online Practice Questions and Answers

Questions 1

A survey is sent to a customer via email.

How do you configure a solution to ensure the email includes the case ID for the survey?

A. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

B. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

C. Delegte a business rule so representaives can customize the email content as needed on a case- by-case basis.

D. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

Show Answer

Questions 2

A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life insurance underwriting is assigned to offices based on the residence of the policy owner. Which routing approach supports this requirement?

A. Route the assignment to the correct work queue using skill-based routing.

B. Route the assignment to a specific underwriter based on business logic.

C. Route the assignment to the correct work queue using an authority matrix.

D. Route the assignment to the correct work queue based on business logic.

Show Answer

Questions 3

You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns (or manager name, case ID, and office). How do you configure the list report in order to create the pie chart?

A. Summarize the manager name column.

B. Group the manager name column.

C. Group the case ID column.

D. Summarize the case ID column.

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