MOFF Online Practice Questions and Answers

Which of the following is one of the objectives of the Operating Quadrant?

A. cost effective operating of Service solutions

B. forecast future activity for IT operations

C. proactively monitor and self-heal system problems

D. resolve incidents

What ITIL process maps to the Changing Quadrant?

A. Configuration Management

B. Incident Management

C. Security Administration

D. Service Level Management

What is the order of the four basic steps that MOF and MSF follow to create a new solution?

A. Build, plan, deploy and operate the solution

B. Deploy, operate, plan and build the solution

C. Operate, build, plan and deploy the solution

D. Plan, build, deploy and operate the solution

What fundamental principle of the Changing Quadrant is recognized as a key, sustainable business advantage?

A. The ability to quickly change and adapt the operations environment

B. The ability to quickly implement new technologies

C. The need for a customer oriented change approach

D. The Operations Management Review

What is a process within the Service Monitoring and Control SMF?

A. Continuous monitoring

B. Purge event logs

C. Service monitoring requirements

D. Static monitoring definition

Complying with applicable policies, laws and regulations is the goal of which SMF?

A. Envisioning SMF

B. Governance, Risk and Compliance SMF

C. Policy SMF

D. Service Monitoring and Control SMF

What is a description of Governance?

A. How IT resources will be used to meet goals and deliver business value

B. a process that ensures individuals are aware of regulations, policies, and procedures that must be followed as a result of seniormanagement decisionsmanagement? decisions

C. Who holds the authority to make decisions, determines accountability for actions and responsibility for outcomes, and addresses how expectedperformance will be evaluated

D. Possible adverse impacts on reaching goals and can arise from actions taken or not taken

Which Phase or layer provides the basis for developing and operating a resilient IT environment?

A. Deliver phase

B. Manage layer

C. Operate phase

D. Plan phase

What is the primary goal of the Build SMF?

A. Develop the solution deliverables to the customer Specifications, develop the solution documentation, create the development and test lab,Develop the solution deliverables to the customer? Specifications, develop the solution documentation, create the development and test lab,and prepare the solution for pilot deployment.

B. Deliver a clearly scoped plan for building and delivering an IT service solution, which is represented by a master project plan, a master projectschedule, and a functional Specification at the Project Plans Approved MR.

C. Form the core project team, prepare and deliver a vision/scope document that clearly communicates the project vision and the scope of thatForm the core project team, prepare and deliver a vision/scope document that clearly communicates the project? vision and the scope of thatvision, and prepare a risk assessment.

D. Release the highest-quality solution possible at the Release Readiness Milestone.

What does the focus of the Change and Configuration SMF in the Plan phase include?

A. Architectural change

B. Corporate strategy transfer to IT strategy

C. Legal and compliance representation

D. Process and procedure