Which of the following is a responsibility of the Operations Role Cluster?
A. detecting intrusions and protecting against viruses
B. managing business-to-business trading interfaces
C. managing IT-procurement and purchasing functions
D. prioritizing service improvement requests and identifying gaps for future functionality
What is a goal of Security Administration?
A. accessibility
B. confidentiality
C. connectivity
D. interconnectivity
What is the function of the Team Role Clusters?
A. They function as individual units within the IT organization.
B. They provide an organizational chart for IT operations.
C. They represent functional roles within the IT organization.
D. They represent the Process Model quadrants.
Of which Service Management Function (SMF) is monitoring the application of security measures a key element?
A. Incident Management
B. Security Administration
C. Security Management
D. Service Monitoring and Control
Consider a change that has been performed before and is part of the operational practice of the business. What is the category of this change?
A. Minor
B. Standard
C. Major
D. Significant
Which is not an accountability as defined in the Team SMF?
A. Support
B. Service
C. Solutions
D. Stabilize
What is the primary goal of the Operate phase?
A. ensure that deployed services are operated, monitored and supported all the time
B. ensure high availability of services
C. ensure that deployed services are operated, monitored and supported within agreed SLA targets
D. ensure that IT services are restored as quickly as possible
What is the focus of the GRC SMF in the Operate phase?
A. Documentation and Recording
B. IT environment and configuration
C. Management Reviews
D. Policy retirement
What is the IT service lifecycle composed of?
A. Build phase, Deliver phase, Operate phase, Manage layer
B. Manage Layer, Plan phase, Deploy phase, Operate phase
C. Manage Layer, Plan phase, Deliver phase, Operate phase
D. Plan phase, Develop phase, Operate phase, Manage phase
What does the focus of the Change and Configuration SMF in the Plan phase include?
A. Architectural change
B. Corporate strategy transfer to IT strategy
C. Legal and compliance representation
D. Process and procedure