MB-910 Online Practice Questions and Answers

Correct Answer: B

Correct Answer: CD

Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/view-resource-utilization

Correct Answer: A

Explanation:

Every organization has multiple applications to capture customer interactions. The ability to channel external data into Microsoft Dataverse records can significantly improve the efficiency of your sales, marketing, and service teams, and

increase the quality of your data. You can now direct this data from various applications and external sources into Dataverse with the help of record creation and update rules.

By using record creation and update rules in Dynamics 365 Customer Service, you can automatically create or update system or custom records from incoming activities, such as emails, social activities, or custom activities, without writing

any code. Not just that, you can set up the rule to convert the incoming activity into multiple records. For example, you can create a case and a lead from a single social activity.

Reference:

https://learn.microsoft.com/en-us/dynamics365/customer-service/set-up-rules-to-automatically-create-or-update-records

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-time-entry

https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-with-travel-time

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/pro/sales/contracts-key-concepts-sales

https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/invoice-schedules-contract-line

Correct Answer:

Explanation:

Box 1: Yes

Dynamics 365 Customer Insights can combine data from multiple sources into a single view.

Dynamics 365 Customer Insights provides connections to bring data from a broad set of sources. Connecting to a data source is often referred to as the process of data ingestion. After ingesting the data, you can unify, generate insights, and

activate the data for building personalized experiences.

Box 2: Yes

Match conditions in Dynamics 365 Customer Insights determine which data is included in the unified profile.

Match conditions for data unification

This step in unification defines the match order and rules for cross-table matching. This step requires at least two tables.

Box 3: No

Reference:

https://learn.microsoft.com/en-us/dynamics365/customer-insights/data-sources

https://learn.microsoft.com/en-us/dynamics365/customer-insights/data-unification-match-tables

Correct Answer:

Box 1: Microsoft Teams

Box 2: LinkedIn Sales Navigator

Integrate LinkedIn Sales Navigator solutions for Dynamics 365 Sales, Unified Interface apps: Sales Navigator Controls for Unified Interface

Two flavors of LinkedIn Sales Navigator controls are available and can be placed on any desktop Unified Interface application form.

The LinkedIn Sales Navigator Lead control shows information about a LinkedIn member profile.

The LinkedIn Sales Navigator Account control shows information about a LinkedIn company profile.

Box 3: Dual-write

Dual-write provides tightly coupled, bidirectional integration between finance and operations apps and Dataverse. Any data change in finance and operations apps causes writes to Dataverse, and any data change in Dataverse causes writes

to finance and operations apps. This automated data flow provides an integrated user experience across the apps.

Note: Application

Dual-write creates a mapping between concepts in finance and operations apps and concepts in customer engagement apps. This integration supports the following scenarios:

Integrated customer master

Access to customer loyalty cards and reward points

Unified product mastering experience

Awareness of organization hierarchy

Integrated vendor master

Access to finance and tax reference data

On-demand price engine experience

Integrated prospect-to-cash experience

Ability to serve both in-house assets and customer assets through field agents

Integrated procure-to-pay experience

Integrated activities and notes for customer data and documents

Ability to look up on-hand inventory availability and details

Project-to-cash experience

Ability to handle multiple addresses and roles through the party concept

Reference: https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/data-entities/dual-write/dual-write-overview