MB-240 Online Practice Questions and Answers

DRAG DROP

You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.

The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.

You need to update bookable resource records based on the provided scenarios.

Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar

between panes or scroll to view the content.

NOTE: Each correct selection is worth one point.

Select and Place:

DRAG DROP

Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.

You need to ensure that you only use the appropriate Resource types.

Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes

or scroll to view the content.

NOTE: Each correct selection is worth one point.

Select and Place:

You are installing the Microsoft Dynamics 365 Field Service mobile app for a customer. You need to highlight the features that are available on the mobile app to the customer. Which three features are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Route Schedule Optimization

B. Offline Capability

C. Guides

D. Capture Customer Signature

E. Barcode Scanning

You need to make sure that only a specific set of resources are allowed to be scheduled to perform certain work orders. Which type should you select when you create a resource requirement preference?

A. Must choose from

B. Preferred

C. Restricted

D. Auto-suggested

You are implementing Dynamics 365 Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.

You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant. What should you suggest to the customer?

A. Update the Starting Location to Organization Unit within Schedule Board Settings.

B. Update the filter on the Scheduler resource tool tips view.

C. Select the Real-Time Mode option in the Schedule Assistant filter window.

D. Update the Load Default Filters on the Schedule Assistant.

Your company recently implemented Microsoft Dynamics 365 Field Service. You helped set up and configure the required components to ensure that a work order can be created and completed successfully.

One of the dispatchers reports to their manager that the duration in the work order is missing.

You need to ensure the duration is rolled-up to the work order duration.

Which component must you configure?

A. Estimated Duration in Service Task

B. Hourly Rate of the Resources

C. Pricing in Product / Service

D. Start Date and End Date in Service Task

You are managing your organization's assets.

You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians on site.

How should you structure the system to manage this request?

A. Attach a detailed map of the asset's location to the work order.

B. Create a detailed service account tree.

C. Create a custom entity to house asset location details.

D. Attach a functional location to each asset.

You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work orders.

You need to be shown the most suitable resources, and manually book the one that matches the customer's requirements.

What should you do?

A. Schedule by using drag and drop on the Schedule Board.

B. Schedule by building a rule to automatically assign the customer-preferred resource.

C. Schedule the using Resource Scheduling Optimization.

D. Schedule by using the Schedule Assistant.

You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a

separate component that compacts the recyclable materials to make them easier to transport.

These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.

You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.

A. Configure the customer asset records hierarchically, and maintain service history at the sub-component level.

B. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.

C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.

D. Configure the customer asset records hierarchically, and maintain service history at the service account level.

You are a Dynamics 365 for Field Service Mobile Administrator (FSM).

When technicians log into FSM, they receive the following message:

"Your organization has not configured Field Service Mobile."

You log into FSM and cannot reproduce the issue with your login.

What must you do to fix the issue?

A. Update the Security Roles for the FSM project within Woodford.

B. Update the Priority for the FSM project within Woodford.

C. Update the Security Roles for all Bookable Resources within Dynamics 365.

D. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.