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Vendor: EXIN
Exam Code: ITSM20F
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Certification: ITSM
Total Questions: 78 Q&A
Updated on: Dec 11, 2024
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Different types of events are reported to the Service Desk. Which event is an incident?
A. Information about the rollout of a specific application
B. A notification that a new toner cartridge has just been installed in a printer
C. A report that the printer is not working
D. A request for the installation of a new bookkeeping package
While planning for service improvements, what is an important best practice to consider?
A. Service improvement targets should be measurable, linked to business objectives and documented in a plan.
B. The progress of service improvement should be discussed at least weekly in the steering committee.
C. The progress should be monitored closely by an independent project manager to maintain objectivity.
D. The service improvement targets should not change until the target is reached, or else no consistency is maintained
Who or what should always be informed in case a release is rejected, delayed or cancelled?
A. Business relationship management
B. Change management
C. Incident management
D. The senior management representative
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The following table comprehensively analyzes the quality and value of ITSM ITSM20F exam materials.