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EXIN ITSM20F Exam Dumps

Vendor: EXIN
Exam Code: ITSM20F
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Certification: ITSM
Total Questions: 78 Q&A
Updated on: Nov 15, 2024
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ITSM20F Online Practice Questions and Answers

Questions 1

Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

A. Availability Management

B. Incident Management

C. Service Desk

D. Service Level Management

Show Answer

Questions 2

When can the building and testing of a Change begin?

A. As soon as the impact analysis has been discussed by the members of the Change Advisory Board

B. As soon as there is a correct network plan for the change

C. As soon as the Request for Change (RFC) has been formally authorized

D. As soon as the Request for Change (RFC) has been classified

Show Answer

Questions 3

What is the objective of the service reporting process?

A. to document measures taken to manage information security effectively within all service activities

B. to minimize disruption to the business by using the information contained in reports in order to identify and analyze the cause of Incidents

C. to produce agreed, timely, reliable, accurate information to aid decision making and effective communication

D. to provide progress reports on the planning and implementation of service management

Show Answer More Questions

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