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Vendor: EXIN
Exam Code: ITSM20F.EN
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Certification: EXIN Inc Certification
Total Questions: 136 Q&A
Updated on: Dec 14, 2024
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What is the definition of IT Service Management?
A. An organization supping services to one or more customers
B. Best practice guidance for operating services
C. Requirements for delivering service based upon best practices
D. Specialized organizational capabilities providing value to customers
Which processes should the Plan, Do, Check, Act methodology be applied to?
A. all of the processes within the scope
B. the Planning and Implementing Service Management process
C. the Requirements for a Management System process
D. those that support business critical services
What must be included in a well defined Process structure?
A. expected results
B. functions
C. statistical support
D. timelines
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