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Vendor: EXIN
Exam Code: ITSM20F.EN
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Certification: EXIN Inc Certification
Total Questions: 136 Q&A
Updated on: Nov 12, 2024
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What defines Service Quality'?
A. A series of activities that can be assessed in advance by a provider and customer
B. Achieving a 99.999% continuous level of availability
C. Meeting stated customer requirements and expectations
D. Providing a cost-effective service
Which of the following activities in the Problem Management process is related to the Change Management process?
A. identifying Problems
B. classifying Problems
C. correcting Problems
D. investigating a solution
What is the purpose of CobiTTM?
A. to provide a high level process model that organizes a broad range of IT activities
B. to provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
C. to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
D. to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
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