Printable PDFEXIN ITIL-F Exam Dumps
Vendor: EXIN
Exam Code: ITIL-F
Exam Name: ITIL Foundation
Certification: Exin Certification
Total Questions: 324 Q&A
Updated on: Nov 17, 2024
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Free ITIL-F Exam Questions in PDF Format
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ITIL-F Online Practice Questions and Answers
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
A. Business services
B. Component services
C. Supporting services
D. Customer services
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".
What are these four Ps?
A. People, process, partners, performance
B. Performance, process, products, problems
C. People, process, products, partners
D. People, products, perspective, partners
Which one of the following statements about incident reporting and logging is CORRECT?
A. Incidents can only be reported by users
B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
C. All calls to the service desk must be logged as incidents
D. Incidents reported by technical staff must also be logged as problems
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