ITIL-DITS Online Practice Questions and Answers
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
A. Digital positioning
B. Organizational disruption
C. Digital transformation
D. Operational technology
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective. Which question BEST supports this objective?
A. How can we reduce costs?
B. How can we improve operational efficiencies?
C. How do we get to where we want to be?
D. What markets do we serve?
Which is the BEST description of the relationship between organization's products, services, and resources?
A. An organization's services ate based on the organization's products
B. An organization's products are required for the execution of an activity
C. An organization's resources are combinations of the organization's products
D. An organization's resources are combinations of the organization's services
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high. Which is the BEST approach to pricing and charging for the services in the new market?
A. Adopt a short-term Increase in the pricing and margins
B. Adjust competitive prices for the market and competition
C. Ensure service costs are clear to the consumers to help regulate prices
D. Establish long-term contracts with fixed prices to help secure future Income
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
A. The innovation is low cost
B. The innovation is essential for the a organization to survive
C. The innovation will deliver significant benefit for the organization
D. The innovation is low risk
Which is an example of industry disruption?
A. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
B. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
C. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
D. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units.They want to change so that they
can develop and deploy solutions rapidly In response to constantly changing market needs. How should they change their funding model to support this?
A. Switch 10 funding teams and value streams
B. Switch to funding programmes and protects
C. Provide additional funding lo development and operations
D. Provide additional funding via the research and development budget
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
A. Management of threats and opportunities
B. Improved use of automation
C. Management of staff skills and competence
D. Linked processes and practices to value creation
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
A. Simple automation
B. Complex automation
C. Intelligent automation
D. Technology replacement modernization
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
A. Employment laws effecting service provider staff
B. A mixed demographic of users with varied levels of IT skills
C. Knowledge and understanding of potential Innovative technology
D. Well-trained service desk staff with a broad set of skills
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