HP5-B02D Online Practice Questions and Answers

What is the name of the HP print cartridge return and recycle program?

A. HP Earth Care

B. HP Environmental Care Pack

C. HP Planet Partner

D. HP Go Recycle

According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?

A. 12% ink and 11% toner

B. 92% ink and 94% toner

C. 33% ink and 12% toner

D. 59% ink and 59% toner

What results when a non-HP cartridge is used on an HP printer?

A. If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.

B. If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.

C. The original HP Universal Print Driver will not support the printer anymore.

D. The printer will print at a lower quality but at a higher speed

Which statement best describes the warranty on HP laser supplies?

A. HP offers 6 months of warranty for all HP laser supplies

B. As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.

C. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.

D. No warranty is applicable to HP laser supplies.

When might you get suspicious about a security label?

A. When there is no color-flip and motion feature

B. When the label is on a value Inkjet cartridge

C. When the label has a quick response (QR)

D. When the label is placed on the tear strip

Which program provides a full service contract to the customer?

A. HP Channel Lead Pay Per Use

B. HP Supplies Big Deal

C. HP Planet Partner Program

D. HP Win-Back

What is a risk of using counterfeit cartridges?

A. Counterfeit cartridges generally produce print documents with unacceptable quality.

B. HP will bring legal action against customers who use counterfeit cartridges.

C. Counterfeit products can damage a printer.

D. Customers generally pay more for counterfeit cartridges.

Why are HP supplies important to the reseller?

A. Because of the partner discount process

B. Because the customer will only choose original supplies

C. Because you can have the highest margin with HP originals

D. Because the customer purchasing period can be up to 10 years for just one printer

What is meant by a "Clone Cartridge"?

A. A high quality remanufactured cartridge that comes with HP Original toner or ink

B. A one-to-one copy of an HP cartridge that comes in HP packaging

C. A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original

D. A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer

Which customer is ideally suited to the HP Win-Back program? (Select two.)

A. HP loyal customers

B. Home users / channel partners lost customers

C. HP EB customers

D. Switchers