HP2-H08 Online Practice Questions and Answers

What is the recommended electrostatic discharge (ESD) precaution that you should take before starting work on a computer?

A. Use a power outlet to ground the computer.

B. Store all electronic parts in a plastic bag.

C. Touch a metallic portion of the case to establish ground.

D. Put on a grounded wrist strap.

What is the function of the HP Support Assistant?

A. to run diagnostics on a computer that will not boot

B. to reinstall an operating system to the factory default state

C. to access any and all diagnostics utilities available on a particular platform

D. to test the availability of the operating system

Which range of colors does the HP DreamColor display?

A. more than 1 billion colors in a 30-bit. LED-backlit display

B. more than 10 billion colors in a 30-bit. LED-backlit display

C. up to 1 million colors in a 30-bit. LED-backlit display

D. up to 10 million colors in a 30-bit. LED-backlit display

What does a multi-core processor configuration enable you to do?

A. install different types of memory in the same system

B. install processors of different speeds in one system

C. run multiple processes simultaneously

D. hot swap the CPUs

Other than on the serial number label, where can you access the serial number for an HP notebook or desktop?

A. F2 Utility

B. Drive Protection System (DPS) test

C. BIOS Setup Utility

D. Bootlog file

Which statements about the HP DriveLock password are correct? (Select two.)

A. It is stored in the system BIOS.

B. It cannot be reset if the password is forgotten.

C. It can be reset through User Accounts in the Control Panel.

D. It protects the data on the hard drive using encryption.

E. It can be reset by removing and reseating the real-time clock battery.

Where can you enable the Trusted Platform Module (TPM) option?

A. BIOS

B. Internet security settings

C. Windows Control Panel

D. Device Manager

You should use the hpsetcfg tool after replacing which component?

A. hard drive

B. system memory

C. system board

D. keyboard

Which step is a required HP procedure for troubleshooting a hard drive?

A. Use the hpsetcfg tool.

B. Run the Drive Protection System (DPS) tool.

C. Run the HP Backup and Recovery Manager.

D. Run a memory check on the system RAM.

The system warranty has expired and the customer is requesting support. The customer no longer has proof of purchase. Which support option is available to the customer?

A. No option is available; the system is no longer supportable.

B. The customer must pay for service and any parts required.

C. The customer must purchase an additional HP Care Pack.

D. The customer should call HP to arrange a warranty extension.