HP0-M43 Online Practice Questions and Answers

Which ITIL V3 process does Service Manager provide to configure a catalog from which users can request goods and services, an approval engine that processes the request, and which allows for procurement and delivery of approved goods and services?

A. Change Management

B. Service Request Catalog

C. Request Fulfillment

D. Service Management

What provides a way to translate and display values for a predetermined field of a given table in different languages?

A. Globalization Utility

B. Localization Utility

C. Notification Utility

D. Internationalization Utility

By default, when adding a New Operator record, what information must also be provided?

A. an associated user role

B. a menu structure for the operator

C. a default MySM page

D. language and currency for the operator

E. an associated contact record

Which module is required to enable Service Desk agents to use and search information from existing incidents or problems?

A. Knowledge Management

B. Service Desk

C. Problem Management

D. Incident Management

How can you add an operator to a Change Management Assignment and Message Group?

A. add the Change Message Group name to the Operator Profile recordadd the Change Message Group name to the Operator? Profile record

B. add the associated contact name to the Change Message Group Definition record

C. add the Incident Assignment Group name to the Operator record

D. add the associated contact name to the Incident Assignment Group Definition record

What is the name of the search engine service on a Windows server?

A. SMSearch

B. SMHelp

C. KMSearch

D. KMHelp

Which ODBC system Data Source Name (DSN) should be configured to run operational reports using Crystal Reports?

A. sm_report_odbc

B. sm_odbc

C. sc_report_odbc

D. sc_odbc

THE HP BTO integration is more robust with the launch of Service Manager 9.2x. Which major integrations were introduced or improved with this release? (Select two.)

A. introduction of integration with HP Project and Portfolio Management Center

B. more robust integration with HP Quality Center

C. tighter integration with HP Asset Manager

D. introduction of HP Closed Loop Incident Process

E. integration with UCMDB for multi-company integrations

When Service Manager has an integration with UCMDB, an extra tab appears on the CI form, the so called Actual State. The Actual State of a CI may differ from the CI Authorized state. Which of the following statements is true? (Select two.)

A. The integration between Service Manager and UCMDB is not standard HP BTO integration.

B. The Configuration Management module deals with the Authorized State of a CI.

C. The UCMDB does not keep track of the Actual State.

D. An nplanned change?record can automatically be created, as a result of a discrepancy between Authorized State and Actual State.An ?nplanned change?record can automatically be created, as a result of a discrepancy between Authorized State and Actual State.

E. The Authorized State is not under Change Management control.

The Incident Management process logs, investigates, diagnoses, and resolves incidents. Which role is required to control the efficiency and effectiveness of the process?

A. Incident Analyst

B. Incident Manager

C. Service Desk

D. Incident Coordinator