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Vendor: HDI
Exam Code: HD0-200
Exam Name: HDI Qualified Help Desk Senior Analyst
Certification: HDI World wide Certification
Total Questions: 114 Q&A
Updated on:
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A help desk analyst notices multiple PCs in a department with the same application software. However the analyst knows only one copy of the software has been purchased for the department. What is the first thing the analyst should do? (Choose 1)
A. Notify their manager of the suspected violation.
B. Notify FAST (Federation Against Software Theft).
C. Notify the department that they are using illegal software.
D. Notify the software vendor's local office.
Which three common infrastructure components are commonly found in a Help Desk? (Choose three)
A. Public Branch Exchange (PBX).
B. Screen pop.
C. Knowledge management system.
D. Incident logging system.
Which three facilitate success in any process change? (Choose three)
A. New processes.
B. Management direction.
C. Employee acceptance.
D. Clear objectives.
E. New technology.
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The following table comprehensively analyzes the quality and value of HDI World wide Certification HD0-200 exam materials.