GCP-GC-IMP Online Practice Questions and Answers

You can add more than one outbound route to the contact center.

A. True

B. False

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A. Yes

B. No

What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A. Use the built-in Dialpad.

B. Use the Make Call button.

C. Use the Call History.

D. Use the .NET Client.

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A. Add meaningful tags to the document.

B. Add a priority of "high" to this document.

C. Make sure you name the document in a way that is easy to search for.

D. Number the documents in such a way that this one appears at the top of the list.

You must work closely with ________ before completing configurations for external SIP trunks.

A. Genesys

B. The Resource Center

C. Your carrier

D. Your designated contact

Instant messaging costs are significantly less than long-distance phone conversations.

A. True

B. False

What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A. Reset the user's password.

B. Rename the user account.

C. Set the user to Inactive for 30 days, then delete the user account.

D. Create a role for former users and add the user to that role.

How do you represent your organization when you contact the Genesys Cloud support team?

A. Organization ID

B. Company Name

C. Agent Name

D. ID

Where can you add the preconfigured settings of the phones?

A. Admin > Telephony > Phone Management > Calls

B. Admin > Telephony > Phone Management > Phones

C. Admin > Telephony > Phone Management > Base Settings

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A. The phone model

B. The Base Settings

C. The phone name

D. The Hardware ID (MAC address)