GCP-GC-IMP Online Practice Questions and Answers

Where can you find people in your organization and add external contacts to the organization?

A. Documents

B. Activity

C. Directory

D. Location

You can add more than one outbound route to the contact center.

A. True

B. False

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A. Public Interface Services

B. Core Services

C. Communication Services

D. Application Services

You must work closely with ________ before completing configurations for external SIP trunks.

A. Genesys

B. The Resource Center

C. Your carrier

D. Your designated contact

All of the following are steps that must be completed to configure an Edge appliance. EXCEPT ________.

A. Create a Site

B. Assign the Edge to a Site

C. Configure a trunk

D. Create an Edge Group

E. Associate the network interface

F. Authenticate the Edge

G. Configure the Edge Connectors

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

B. The education information can be verified against the human resources database.

C. The profile information can be used to keep LinkedIn information updated.

D. When employees have free time, they can review biographies of their peers.

Which button would you click to mute yourself when on a call?

A. Microphone

B. Vertical bars

C. Dialpad

D. Drop-down arrow

E. Phone with down arrow

Which statement is true regarding chat rooms in Genesys Cloud?

A. Notifications can be turned off per room.

B. There is a maximum of 50 users to a room.

C. You must have the room_user permission to use rooms.

D. Administrators assign people to rooms.

What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A. Reset the user's password.

B. Rename the user account.

C. Set the user to Inactive for 30 days, then delete the user account.

D. Create a role for former users and add the user to that role.

When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A. It should be connected to a different network segment that has access to your company intranet.

B. It should be connected to a network segment that has outbound access to the public Internet.

C. It should be connected to the same network segment that the Bridge server is on.