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Genesys GCP-GC-ADM Exam Dumps
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Genesys GCP-GC-ADM Exam Dumps

Vendor: Genesys
Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Admin
Certification: Genesys Certification
Total Questions: 60 Q&A
Updated on: Nov 16, 2024
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Free GCP-GC-ADM Exam Questions in PDF Format

GCP-GC-ADM Online Practice Questions and Answers

Questions 1

Why must you create queues for ACD functionality to work?

A. Queues are the waiting lines for the agents who will be assigned interactions through ACD

B. Queues provide ACD with a means to determine the skill level requirement of an interaction

C. Queues are the waiting lines for interactions that are routed using ACD

D. Queues match agents to an appropriate interaction using ACD

Show Answer
Questions 2

What is the recommended way to create a .csv file?

A. Use a text editor, such as Notepad, to create your .csv files

B. Create a spreadsheet and export it as a .csv file

C. Use a word processing application, such as Microsoft Word, to create your .csv files

D. Use a .csv application to create .csv files

Show Answer
Questions 3

Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?

A. Default Menu choice

B. Menu options

C. Add blank audio

D. Menu prompt

Show Answer More Questions

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Genesys Cloud Certified Professional - Contact Center Admin(Genesys Certification)
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