FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Answers

Universal containers (UC) wants to deploy knowledge to its field team.

How should UC ensure its technicians can access knowledge articles offline?

A. Use the salesforce Mobile App with deep linking to the field service lightningMobile App.

B. Use work types to assign associated articles to work order.

C. Create a custom Mobile App that syncs articles based on service appointment assignments.

D. Write a workflow that associates articles to work orders based on a picklist on the work order.

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?

Choose 2 answers

A. Leverage the Match Skills SchedulingPolicy when scheduling appointments.

B. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

C. Leverage the Match Skills Work Rule when scheduling appointments.

D. Create Skills that relate to qualifications fromthe Skills tab and assign them to a Service Resource.

Universal containers operates in a highly regulated industry technician must conduct quarterly inspections

for all customers in their region each inspection should be completed within a single visit and include all

installed assets on site.

Which two maintenance plan settings should the consultant recommend?

Choose 2 answers

A. Service appointment generation method - one service appointment per work order line item

B. Work order generation method - one work order line item per asset

C. Service appointment generation method - one service appointment per work order

D. Work order generation method - one work order per asset

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate ServiceAppointments. Which two sharing options are available for these Service Appointments?

Choose 2 answers

A. A Service Appointment can be shared by clicking Sharing on the record.

B. The Service Appointment's parent record can be shared with the assigned resource.

C. Auto-generated scheduled Service Appointments will be shared with resources.

D. Make the dispatcher the assigned resource on the Service Appointments.

Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

A. Adjust Scheduling Policy

B. Knowledge Base

C. Customer Entitlements

D. Dispatching

E. Scheduling

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

A. Custom Work Order Escalation Rules

B. Custom Validation Rule on Work Orders

C. Custom Approval Process on Work Orders

D. Custom Work Order Status with Category

Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.

How should a consultant assign service appointments to the polygon?

A. Set the polygon assignment policy to the highest level.

B. Set the territory assignment policy to the highest level.

C. Set the territory assignment policy to the lowest level.

D. Setthe polygon assignment policy to the lowest level.

Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number

of Service Appointments dispatched at a time varies amongdifferent Service Territories.

Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?

Choose 2 answers

A. Set the Service Appointment to Dispatch in Field Service Settings.

B. Enable Drip Feed Dispatching inField Service Settings.

C. Set the Number of Services to Drip Feed on the Service Territory.

D. Enable Sharing of Dispatched Service Appointments.

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completionprocess. NTO wants to schedule one or multiple tasks to different Technicians as needed.

How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

A. Create multiple Service Appointments, each with its own child Work Order Line Item.

B. Create Work Order Line Items, each with its own child Service Appointment.

C. Create multiple Service Appointments, each with its own child task records.

D. Create Custom Object records, each with its own child Service Appointment.

Universal containersproducts need to be traceable form the factory to customer sites. The products are installed using disposable kits.

How should the consultant configure this?

A. Create the products and the installation kits as unsterilized inventory.

B. Create the productsand the installation kits as serialized inventory.

C. Creak the products as serialized inventory and the installation kits as unsterilized inventory.

D. Create the products and the installation kits as a single serialized product.