FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Answers

Which two objects are required when configuring an optimization job? Choose 2 answers

A. Service territory

B. Polygons

C. Work type

D. Scheduling policy

A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.

Which setting should a consultant consider to improve travel time accuracy?

A. Minimum grade, default operating hour

B. Estimated travel time, minimize travel

C. Travel speed unit, actual travel time

D. Street level routing, Default travel speed

Which configuration canuniversal containers use to brand the field service lightning mobile app?

A. Company colours

B. Company address

C. Company style sheets

D. Company logo

A Dispatcher notices that the Crew assigned to a Service Appointmentis missing a skill requirement for the appointment.

How can the Dispatcher update the Service Crew to meet those requirements?

A. Edit the Service Appointment and add a new Service Resource.

B. Update the Service Crew on the Service Appointment's WorkType.

C. Use the Crew Management tool to add Service Resources to the Crew.

D. A Create a new Service Appointment with a different Crew.

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

A. Create relevant Signature Types and addSignature Blocks to the Service Report Template.

B. Create two Service Reports and add one Signature Block to each Report.

C. Create a Flow that adds two Signature Blocks when the Service Report Is generated.

D. Create two custom fields for the Service Appointment and use Flows to capture each signature.

Universal Containers Just started its Field Service Implementation and is configuring Service Territories

and Locations. The Locations need to be associated to Territories.

In which two ways should the Consultant show this relationship?

Choose 2 answers

A. Add the Service Territory Location Related List on the Service Territory page layout.

B. Add the Service Territory Location Related List on the Location page layout.

C. Create the Service Territory Location as a Location lookup field.

D. Create the Service Territory Location as a Service Territory lookup field.

Northern trail outfitters (N T O) wants to automatically dispatch a technician's next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.

What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

A. Create an apex trigger.

B. Build a workflow rule.

C. Configure an auto dispatch schedule job.

D. Enable drip feed dispatch.

A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.

Which settings should the Consultant consider to improve travel time accuracy?

A. Travel Speed Unit, Actual Travel Time

B. Estimated Travel Time, Minimize Travel

C. Minimum Grade, Default Operating Hours

D. Street Level Routing, Default Travel Speed

A Consultant is helping Universal Containers define its mobile approach.

Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?

A. Support service processes with custom Lightning Components

B. Visibility of Technicians with geolocation tracking

C. Access to Lightning Knowledge articles

D. Manage mobile fields available through configuration

Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different

How should a consultant implement this process?

A. Create two service appointments and set the early start to the start time of the first service appointments

B. Create two service appointments and assign two different resources

C. Create one service appointments and schedule two resources

D. Create one service appointments and add two required resources