A stakeholder has been classified as 'some' on both the power/influence and interest axes of a power/interest grid. Which of the following would be an appropriate way of managing this stakeholder?
A. Keep on side.
B. Keep watching.
C. Keep informed.
D. Keep satisfied.
Which of the following models shows the driving and resisting forces of change?
A. Force field analysis.
B. Five forces model.
C. Power/impact grid.
D. Learning cycle.
An analyst investigating a finance system wishes to build rapport with individual stakeholders and investigate in detail each stakeholder's views. Which of the following techniques should the analyst use?
A. Questionnaires.
B. Interviewing.
C. Special purpose records.
D. Document analysis.
Which of the following describes the objectives in a MOST analysis?
A. The statements declaring what the business is in and what it intends to achieve.
B. The approach the organisation intends to take to achieve its declared mission.
C. The goals against which the organisation's achievements can be measured.
D. The detailed means by which an agreed business strategy will be implemented.
One of the claimed advantages of buying a software package is that it is possible to predict future maintenance costs with some certainty. How would these costs be classified in a cost- benefit analysis?
A. As an intangible cost.
B. As a tangible benefit.
C. As a tangible cost.
D. As an intangible benefit.
The Internal Rate of Return has been calculated for an option in a Business Case. Which ONE of the following statements is true?
A. The Net Present Value is not known.
B. The DCF Rate is not known.
C. The Net Present Value is Zero.
D. The DCF Rate is Zero.
Which of the following techniques is used to focus solely on the external influences on an organisation?
A. SWOT.
B. PESTLE.
C. CATWOE.
D. MOST.
Who is the target of the value proposition?
A. The5upplier,
B. The 5ponsor.
C. The Customer.
D. The Competitor.
Which investigation technique is supported by use case' descriptions?
A. Scenario Analysis.
B. Questionaires.
C. Document Analysis.
D. Interviewing.
The following is a list of statements concerning investigation techniques.
a.
Questionnaires are an effective way of developing rapport with the business users.
b.
Workshops are an effective way of obtaining user buy-in and acceptance.
c.
Protocol analysis involves following a user for a period to find out what they do.
d.
Scenarios can be used as an effective basis for the development of prototypes.
Which of the following is correct?
A. Statements a and c are incorrect, statements b and d are correct.
B. Statements a and d are incorrect, statements b and c are correct
C. Statements b and c are incorrect, statements a and d are correct.
D. Statements c and d are incorrect, statements a and b are correct.