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Vendor: EXIN
Exam Code: EX0-117
Exam Name: ITIL Foundation (syllabus 2011)
Certification: EXIN ITIL
Total Questions: 238 Q&A
Updated on: Nov 15, 2024
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Which one of the following functions would be responsible for the management of a data centre?
A. Technical management
B. Service desk
C. Application management
D. Facilities management
Which one of the following is an objective of release and deployment management?
A. To standardize methods and procedures used for efficient and prompt handling of all changes
B. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
C. To ensure that the overall business risk of change is optimized
D. To define and agree release and deployment plans with customers and stakeholders
Which of the following statements is CORRECT for every process?
1.
It delivers its primary results to a customer or stakeholder
2.
It defines activities that are executed by a single function
A. Both of the above
B. 1 only
C. Neither of the above
D. 2 only
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