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Vendor: EXIN
Exam Code: EX0-115
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Certification: ITSM
Total Questions: 136 Q&A
Updated on: Dec 13, 2024
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A Change leads to a modification of an IT element. Which of the following terms best describes the element being modified?
A. A developed application
B. A Configuration Item
C. A Service
D. A deployed infrastructure
What is the difference between a process owner and a process manager?
A. a process owner is responsible for the effectiveness of the process and a process manager is responsible for the realization of the process
B. a process owner is a director and a process manager is a manager
C. a process owner must have a Manager's Certificate and a process manager must have a Practitioner's certificate
D. a process owner will work directly with business leadership and the process manager only works within IT
What characteristic do the ISO/IEC 27001 and ISO/IEC 20000 standards have in common?
A. A focus on Information security management above all other processes
B. Consistent implementation of the PDCA cycle
C. Control of information assets in a Configuration management database (CMDB)
D. The possibility of increasing business success by means of a self-assessment process
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The following table comprehensively analyzes the quality and value of ITSM EX0-115 exam materials.