Printable PDFEXIN EX0-115 Exam Dumps
Vendor: EXIN
Exam Code: EX0-115
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Certification: ITSM
Total Questions: 136 Q&A
Updated on:
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Free EX0-115 Exam Questions in PDF Format
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EX0-115 Online Practice Questions and Answers
What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?
A. Capacity management
B. Incident management
C. Information security management
D. Release management
What data is recorded when an incident is reported to the Service Desk?
A. the name of the person reporting the Incident
B. the name of the person handling the Problem
C. the name of the person who approves the Request for Change (RFC)
D. the names of persons who are authorized to implement Changes in the Configuration Management Database (CMDB)
What is the best definition of a Service management system?
A. ability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently
B. mandatory Service management practices followed by everyone in the service provider organizations
C. processes, procedures, responsibilities and resources for implementing Service management
D. set of measures and procedures to ensure that the provided services continue to fulfill the expectations of the customer
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