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Vendor: EXIN
Exam Code: EX0-114
Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
Certification: EXIN Certifications
Total Questions: 78 Q&A
Updated on: Jan 07, 2025
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What are the key contents of an IT Service Management system?
A. A documented organizational and operational structure
B. A software system for the ticket
C. A software system to monitor the key performance indicators (KPIs)
D. Systematic processes for ticket recording and follow-up only
What is the aim of an internal audit?
A. To ensure and improve one's own quality capability
B. To instruct all employees that quality-related requirements must be observed
C. To monitor employee performance
D. To verify whether the defined key performance indicators (KPIs) are actually determined
What is the objective of the service reporting process?
A. to document measures taken to manage information security effectively within all service activities
B. to minimize disruption to the business by using the information contained in reports in order to identify andanalyze the cause of Incidents
C. to produce agreed, timely, reliable, accurate information to aid decision making and effective communication
D. to provide progress reports on the planning and implementation of service management
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The following table comprehensively analyzes the quality and value of EXIN Certifications EX0-114 exam materials.