EX0-102 Online Practice Questions and Answers

Which Role Cluster has a portfolio of business-aligned IT services as a quality goal?

A. Operations

B. Partner

C. Service

D. Support

Which of the following is one of the root causes of risk in IT operations?

A. Changes

B. Cost

C. People

D. Viruses

Which of the following tasks belongs to the System Administration Service Management Function (SMF)?

A. administering centralized and distributed processing environments

B. managing operational staff objectives

C. planning, monitoring, and reporting activities relating to system capacity

D. validating that the operations staff has documented their day-to-day activities

The MOF Team Model is based on which concept?

A. That an operations team must achieve a number of key quality goals to be successful

B. That clear expectations must be set with the customers

C. That operations must be monitored and reviewed

D. That processes must be combined with operational management

Which of the following is obtained from the Identify step of the Risk Management Process?

A. The downstream effect of the risk

B. The priority of the risk

C. The probability of the risk

D. The mitigation of the risk

Which Management Review evaluates IT staff performance and operational efficiency?

A. Operational Health review

B. Policy and Control review

C. Release Readiness review

D. Service Alignment review

When is the milestone review report signed off in the Project Planning SMF?

A. After approving the request for change

B. After approving the functional specification, master project plan and master schedule

C. After it has been transferred to IT Operations D. Before approving the functional specification, master project plan and master schedule

Preparing the functional specification and solution design and preparing work plans belongs to which SMF?

A. Build

B. Deploy

C. Project Planning

D. Stabilize

Ensuring constant coverage in operations is a key principle in what Manage Layer SMF?

A. Governance, Risk, and Compliance SMF

B. Team SMF

C. Operations SMF

D. Change and Configuration SMF

The service desk is a component of which SMF?

A. Business/IT alignment SMF

B. Customer Service SMF

C. Policy SMF

D. Service Monitoring and Control SMF